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Admin Customer Services Executive (batu Pahat)
Undisclosed
Full time
Batu Pahat, Johor
Jadilah pemohon terawal!
Jadilah pemohon terawal!
Tanggungjawab
Customer Support Executive Responsibilities:
= Managing a team of representatives offering customer support.
= Overseeing the customer service process.
= Resolving customer complaints brought to your attention.
= Creating policies and procedures.
= Planning the training and standardization of service delivery.
=Selecting and hiring new staff.
= Monitoring the work of individual representatives and of the team.
= Conducting quality assurance surveys with customers and providing feedback to the staff.
= Possessing excellent product knowledge to enhance customer support.
= Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
= A Diploma or any related in administration or a related field.
= A minimum of 3 years experience.
= Excellent interpersonal and written and oral communication skills.
= Ability to lead a team.
= Knowledge of CRM systems.
= Computer skills.
= Knowledge of mediation and conflict resolution techniques is preferable.
= Managing a team of representatives offering customer support.
= Overseeing the customer service process.
= Resolving customer complaints brought to your attention.
= Creating policies and procedures.
= Planning the training and standardization of service delivery.
=Selecting and hiring new staff.
= Monitoring the work of individual representatives and of the team.
= Conducting quality assurance surveys with customers and providing feedback to the staff.
= Possessing excellent product knowledge to enhance customer support.
= Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
= A Diploma or any related in administration or a related field.
= A minimum of 3 years experience.
= Excellent interpersonal and written and oral communication skills.
= Ability to lead a team.
= Knowledge of CRM systems.
= Computer skills.
= Knowledge of mediation and conflict resolution techniques is preferable.
Manfaat
- EPF
- SOCSO
- Annual Leave
Soal Jawab Jawatan
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