E-Commerce Customer Service Executive

Job brief

We are looking for a highly driven E-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyer’s journey seamlessly.

You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.

  Job Requirements

• Min possess Diploma or equivalent; college Degree preferred.
• Fresh graduates are welcome to apply too.
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
• Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Proactive personality and self-motivator.
• Strong Ecommerce background a plus.
• Excellent interpersonal communication skill, both verbal and written.
• Strong phone contact handling skills and active listening.
• Motivated, energetic, driven work ethic and ability to use positive language.
• Must be flexible and able to work on AFTERNOON & WEEKENDS shift rotation.