jobs in Language Talent Solutions Sdn Bhd

Sokongan Percakapan Pelanggan dalam Bahasa Mandarin

Language Talent Solutions Sdn Bhd

MYR3,200 - MYR4,000 Per Month

Sepenuh Masa

KL City, Kuala Lumpur

Graduan Baru
Respons Segera

Jadilah pemohon terawal!

Posted 5 months ago • Closing 12 Jun 2023

Jadilah pemohon terawal!

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Kelayakan

  • Preferred : Fresh Graduates with no experience must able to speak and read Simplified and Traditional Mandarin;  Diploma holder with minimum 1 years customer service experience; SPM holder with minimum 3 years customer service experience.
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws

Tanggungjawab

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Manfaat

  1. Opportunities to growth with BPO company
  2. AL, ML, Hospitalization, Insurance

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
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Mengenai Syarikat

jobs in Language Talent Solutions Sdn Bhd

Language Talent Solutions Sdn Bhd

Khidmat Pelanggan / Bantuan Pelanggan

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Mengenai Syarikat

jobs in Language Talent Solutions Sdn Bhd

Language Talent Solutions Sdn Bhd

Khidmat Pelanggan / Bantuan Pelanggan

Lihat Syarikat ▶