Kerja Sepenuh Masa, SENIOR MANAGER, INNOVATION - TRANSFORMATION di Roundtable On Sustainable Palm Oil (rspo) WP Kuala Lumpur - Maukerja

The Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil sustainable. Today, the RSPO is a global, non-profit organisation with over 6,000 voluntary members across 104 countries and territories, representing every link in the supply chain: oil palm producers, palm oil processors and traders, consumer goods manufacturers, retailers, banks and investors, environmental or nature conservation non-governmental organisations (NGOs), and social or developmental NGOs.

At RSPO, we believe that our success is built by the passion, dedication, skills, and expertise of our people. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.

The Senior Manager, Innovation & Transformation will play a critical role in translating RSPO’s strategic ambitions into executional impact. This role is responsible for driving end-to-end strategic initiatives, enhancing member experience, embedding data-driven performance management, and accelerating organisational transformation towards a member-centric and digitally enabled future. It sits at the heart of RSPO’s transformation – bridging strategy and execution, driving accountability, and embedding a high-performance, member-first culture that will enable RSPO to scale its global impact.

The location of this role is Kuala Lumpur, Malaysia.

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

Member Journey Transformation & Experience Excellence

• Conduct comprehensive “as-is” and “to-be” member journey assessments across key touchpoints.
• Identify pain points, inefficiencies, and opportunity areas to enhance member satisfaction and retention.
• Design and implement member experience (MX) improvements, including simplification and reengineering of processes.
• Collaborate with cross-functional teams to embed member-centric design principles into operations.

 Strategy to Execution Delivery

• Co-develop strategic initiatives and execution roadmaps with RSPO’s global and regional teams.
• Translate high-level strategy into clear, actionable plans, milestones, and deliverables.
• Drive execution of key strategic projects to support market growth and membership excellence.
• Ensure alignment across functions, geographies, and stakeholders.

Digital, Data & AI Enablement

• Champion the use of digital tools, automation, and AI technologies to improve operational efficiency and member experience.
• Identify and implement opportunities to streamline workflows and reduce manual processes.
• Partner with IT and digital teams to deliver scalable tech-enabled solutions.

Data-Driven Performance Management

• Develop and implement analytics frameworks, dashboards, and KPIs to track strategic progress.
• Establish operating cadence mechanisms (e.g., monthly business reviews, performance dashboards).
• Provide insights and recommendations to leadership using data analytics and performance trends.
• Foster a culture of evidence-based decision making across the organisation.

Change Management & Culture Transformation

• Lead change management initiatives to drive adoption of new processes, tools, and ways of working.
• Promote a data-driven and member-centric mindset across RSPO.
• Design and execute communication and engagement strategies to support transformation.
• Act as a catalyst for organisational agility and continuous improvement.

Project Governance & Performance Tracking

• Establish robust project management frameworks and governance structures.
• Track and report on initiative progress, risks, issues, and dependencies.
• Proactively identify roadblocks and implement mitigation strategies.
• Ensure timely delivery of projects aligned with RSPO’s strategic goals.

THE SUCCESSFUL APPLICANT

Education

• Bachelor’s degree in Business, Strategy, Economics, Engineering, or related field

Experience

• 10 – 15 years of experience in strategy, transformation, consulting, change management, with at least 5 years project leadership roles.
• Proven track record in driving cross-functional strategic initiatives from concept to execution.
• Experience in customer/member experience transformation is highly desirable.

Technical and Professional Knowledge

• Strong exposure to data analytics, dashboards, and performance management systems.
• Familiarity with digital transformation, automation, and AI applications.

ESSENTIAL SKILLS

• Strategic Thinking & Execution Excellence
• Data Analytics & Insight Generation
• Stakeholder Management & Influence
• Project & Program Management
• Change Management & Communication
• Digital & Innovation Mindset
• Member-Centric Orientation

HOW TO APPLY

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to ************* Please state “Job Application – Senior Manager, Innovation & Transformation” in your email subject line.

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.