- Singapore
Full Time Tenant Experience Executive Jobs, salary up to SGD 2,700 in Cove Living Pte Ltd - Maukerja
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Job Description
Responsibilities
Job Title: Tenant Experience Executive
Job Type: Full time
Reports To: Tenant Experience Manager
Location: Singapore
Working hours: Rotating days and hours
What you’ll be doing:
Facilitating a warm and welcoming check-in, particularly on weekends
Assisting Coveys with any general issues they might have to make their stay more comfortable
To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
Handling and resolving flatmate conflicts and related issues
Redress any grievances a Covey might have using means available
Assist in planning and executing exciting community events
Liaising with the property owner or representative when necessary
Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
Any other duties that contribute to a better experience for our Coveys as necessary
Perform the Inventory checks after a tenant checks out
Deliverables:
Provide a concierge like service to our Coveys
To provide a high level of customer service to our Coveys and other stakeholders
To ensure that the Covey’s stay is pleasant and memorable
Make sure units are well maintained and tidied
What makes you a great fit:
Essential
A diploma in any field (service related is a bonus)
Minimum of 2 years’ experience in a customer-facing role
Excellent interpersonal and problem solving skills
A good command of spoken and written English
Preferred
Experience working in an early-stage start-up
Experience in the hospitality industry
Core Skills/Competencies
Ability to remain composed when dealing with difficult customers
Customer oriented
Self-motivated
Responsible
Ability to deal with ambiguity
Attention to detail
Job Type: Full time
Reports To: Tenant Experience Manager
Location: Singapore
Working hours: Rotating days and hours
What you’ll be doing:
Facilitating a warm and welcoming check-in, particularly on weekends
Assisting Coveys with any general issues they might have to make their stay more comfortable
To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
Handling and resolving flatmate conflicts and related issues
Redress any grievances a Covey might have using means available
Assist in planning and executing exciting community events
Liaising with the property owner or representative when necessary
Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
Any other duties that contribute to a better experience for our Coveys as necessary
Perform the Inventory checks after a tenant checks out
Deliverables:
Provide a concierge like service to our Coveys
To provide a high level of customer service to our Coveys and other stakeholders
To ensure that the Covey’s stay is pleasant and memorable
Make sure units are well maintained and tidied
What makes you a great fit:
Essential
A diploma in any field (service related is a bonus)
Minimum of 2 years’ experience in a customer-facing role
Excellent interpersonal and problem solving skills
A good command of spoken and written English
Preferred
Experience working in an early-stage start-up
Experience in the hospitality industry
Core Skills/Competencies
Ability to remain composed when dealing with difficult customers
Customer oriented
Self-motivated
Responsible
Ability to deal with ambiguity
Attention to detail
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