Kerja Sepenuh Masa, Senior Executive, Compliance and Risk di Merchantrade Asia Selangor - Maukerja

To assist the Senior Vice President – Compliance, Risk, and Operations (SVP-CRO) in executing all Compliance, Risk, and Operations-related tasks for the MVNO Business.

Responsibilities :

Compliance & Risk

• Assist in ensuring the MVNO business complies with MCMC regulations, company policies, and relevant regulatory requirements at all times.
• Support the review and enhancement of compliance, risk, and data protection frameworks, including SOPs, policies, and reporting mechanisms.
• Conduct compliance audits, identify operational and regulatory risks, and recommend corrective actions or process improvements.
• Coordinate compliance-related training, awareness programs, and support the handling of data protection queries, complaints, and risk reporting.
• Assist in preparing compliance reports, statistics, and managing compliance-related projects such as Business Continuity Plans.

Regulatory:

• Support all regulatory matters related to the MVNO business and ensure timely submission of reports and documentation to MCMC.
• Monitor and highlight any regulatory non-compliance, irregularities, or process weaknesses to management for escalation and corrective action.
• Extract, analyze, and investigate operational or regulatory data irregularities together with relevant stakeholders.
• Maintain proper record-keeping and document retention in accordance with company policies and regulatory requirements.
• Assist in reviewing stakeholder compliance with MCMC guidelines, Competition Act, and Anti-Bribery and Corruption policies.

Operations:

• Ensure customer onboarding and screening processes are conducted in compliance with MCMC guidelines and internal procedures.
• Work closely with sales and frontline teams to improve operational processes, products, and customer service standards.
• Support the management and resolution of customer requests and complaints in a timely and effective manner.
• Maintain and review operational SOPs, manuals, and process documentation to ensure accuracy and compliance.
• Conduct audits on SIM pack and POSM inventory, distribution processes, and support overall operational reporting and activities.

Qualifications

• Bachelor’s Degree in Business Administration, Compliance, Risk Management, Telecommunications, Law, or a related field.
• Minimum 1–3 years of working experience in Compliance, Regulatory, Risk, Operations, or Telecommunications industry.
• Basic knowledge and understanding of MCMC regulations, PDPA requirements, and regulatory compliance practices.
• Strong analytical, problem-solving, and reporting skills with attention to detail and accuracy.
• Good communication and interpersonal skills with the ability to coordinate with internal and external stakeholders.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and able to manage documentation and reporting effectively.