Kerja Sepenuh Masa, DevOps - Infra Support Engineer di BASSnet Federal Territory - Maukerja

We are looking for an DevOps & Infra Support Engineer to ensure the stability, performance, and reliability of our ERP application environment. You will provide incident responses & production support, perform deployments, monitor systems, do automation & support enablement and work closely with development and infrastructure teams to deliver a high-availability service. You will essentially be a DevOps Engineer working in a product support team. You will not own product code, but own production stability, root cause analysis, monitoring and automation.

What should you have?

• Strong experience providing advanced application and infrastructure support, ensuring issues are resolved within agreed SLAs.
• Proven ability to diagnose and resolve performance issues, system errors, application slowness, and integration failures.
• Hands-on experience in incident and problem management, including root cause analysis, documentation, and implementation of permanent corrective actions.
• Practical skills in scripting and automation (e.g. SQL, JavaScript, PowerShell, Python, Perl) to optimize and streamline support workflows.
• Experience in application monitoring, logging, alerting, and proactive issue detection using tools such as Dynatrace or Datadog.
• Solid background in deployment and infrastructure support, including patching, hotfixes, upgrades, and post-deployment troubleshooting.
• Working knowledge of SQL Server administration, UAT environments, access management, and database maintenance activities.
• Experience supporting disaster recovery (DR) exercises and system maintenance activities.
• Strong collaboration skills, with the ability to work closely with Infrastructure, Development, and DevOps teams to improve system stability and service availability.
• Exposure to CI/CD practices, release stability improvements, automation, and continuous improvement initiatives.

What do you need to qualify?

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
• At least 1-2 years of experience in DevOps and/or in IT infrastructure
• Experience with System Administration in Windows Server
• Knowledge of CI/CD pipelines, logging, and Monitoring stack and automation practices
• Proficiency in scripting like SQL, JavaScript, PowerShell, Python, Perl
• Strong hands-on experience with:

>Virtualization (VMware/Hyper-V)

>Cloud services (AWS/Azure/GCP) [Good to have]

>Networking fundamentals

• Experience supporting enterprise or custom in-house applications
• Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL) queries
• Exposure to ERP systems is an advantage
• Knowledge of ITIL processes
• Fluent in English (written and spoken)
• Willing to be on 24 / 7 standby phone rotation