Kerja Sepenuh Masa Team Leader (Tele-Collection), Gaji tinggi MYR 2,500 di BIZSURIA MANAGEMENT SDN BHD Federal Territory - Maukerja

Key Responsibilities

• Lead and supervise call center agents on daily operations
• Monitor attendance, productivity, and KPI performance
• Ensure team achieves assigned targets and service levels
• Handle escalated customer issues and provide solutions
• Conduct coaching, training, and performance feedback sessions
• Prepare daily and monthly performance reports
• Motivate team members and maintain positive teamwork
• Ensure compliance with company policies and procedures
• Assist management in improving workflow and team performance

Requirements

• Minimum SPM/Diploma or equivalent
• Experience in call center, telemarketing, or tele-collection is an advantage
• Leadership or supervisory experience preferred
• Good communication and problem-solving skills
• Able to work under pressure and meet targets
• Basic computer knowledge (Microsoft Office, Excel, etc.)
• Good attendance and discipline

Benefits

• Basic Salary + KPI Incentives
• EPF, SOCSO & EIS provided
• Career growth opportunities
• Training and guidance will be provided

Location

• Taman Connaught, Cheras.

Working Hours

• Mon to Fri : 9am to 6pm
• 1st & 2nd Week Saturday : 9am to 1pm

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person