Kerja Sepenuh Masa, Application Support Engineer di Systems Limited - APAC Federal Territory - Maukerja

Key Responsibilities:

· Provide L2/L3 application support for telecom domain applications in a production environment.

· Monitor system performance, troubleshoot incidents, and ensure timely resolution of issues.

· Support live production systems, ensuring minimal downtime and optimal performance.

· Debug and resolve issues in complex, distributed environments.

· Work with cross-functional teams for incident management and root cause analysis (RCA).

· Manage deployments, monitoring, and scaling using AWS services

· Support and maintain APIs, microservices, and backend integrations

· Document issues, solutions, and operational procedures

· Communicate effectively with internal teams and stakeholders

Required Skills & Qualifications:

· Proven experience in telecom applications support

· Strong hands-on experience with JavaScript and runtime environments (e.g., Node.js)

· Experience with modern JavaScript frameworks/libraries

· Solid knowledge of PHP with hands-on experience in Laravel

· Practical experience with AWS (deployment, monitoring, scaling).

· Experience supporting production systems and troubleshooting real-time issues.

· Good understanding of APIs, microservices architecture, and integrations

· Familiarity with SQL and/or NoSQL databases

· Strong debugging and problem-solving skills in complex systems

· Excellent verbal and written communication skills

Preferred Skills

· Experience in stakeholder management

· Exposure to ITIL processes or incident management frameworks