jobs in Two95 International

Kerja Sepenuh Masa, IT Support Lead di Two95 International WP Kuala Lumpur - Maukerja

IT Support Lead

Two95 International

Undisclosed

Sepenuh Masa

KL City, WP Kuala Lumpur

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur, Kuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia

Penerangan Kerja

Tanggungjawab

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

Key Skills
  • End-User Computing (EUC) Support
  • LAN / WAN / VPN / Wi-Fi Troubleshooting
  • Active Directory & Group Policy
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • ITSM / ServiceNow
  • Windows 10/11 Support
  • Incident, Problem & Change Management
  • ITIL Process Knowledge
Key Responsibilities
  • Own end-to-end service delivery for Malaysia engagement
  • Lead onsite and offshore support teams
  • Manage escalations, shifts, and operational governance
  • Ensure SLA/KPI compliance across IT support functions
  • Act as SPOC for customer stakeholders and governance meetings
  • Drive operational excellence and continuous improvement initiatives
  • Ensure adherence to security, audit, and compliance standards
Preferred Experience
  • Airline / Transportation / Large Enterprise environments
  • Managing onsite‑offshore delivery models
  • Strong communication and leadership capabilities
#J-18808-Ljbffr

Peringatan Penting

Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Lebih Lanjut