Kerja Sepenuh Masa, Retail Jewellery Manager di SHL JEWELLERY SDN BHD Pulau Pinang - Maukerja

Managed daily retail jewellery store operations and ensured smooth business performance.

Achieved monthly and annual sales targets through effective sales strategies and customer engagement.

Supervised, trained, and motivated sales staff to deliver excellent customer service.

Assisted customers in selecting jewellery products including gold, diamonds, gemstones, and luxury accessories.

Maintained inventory accuracy, stock control, and secure handling of high-value merchandise.

Oversaw visual merchandising and showroom presentation to enhance customer experience.

Handled customer inquiries, complaints, repairs, and after-sales services professionally.

Prepared sales reports, monitored KPIs, and analyzed sales performance trends.

Coordinated promotional campaigns, festive sales events, and customer loyalty programs.

Managed billing, cash handling, and daily financial reconciliation.

Ensured compliance with company policies, operational procedures, and security standards.

Minimum 3–5 years of experience in jewellery retail management or luxury retail sales.

Strong knowledge of gold, diamonds, gemstones, and fine jewellery products.

Proven leadership and team management skills.

Experience in achieving sales targets and improving store performance.

Strong customer relationship management and communication skills.

Familiarity with POS systems, inventory management, and retail operations.

Ability to work in a fast-paced retail environment and maintain high service standards.