Kerja Sepenuh Masa, Product Operations Executive (Value Added Services) di Tune Talk Selangor - Maukerja

Job Overview

As a Product Operations Executive (Value Added Services), you will support the smooth day to day running of Tune Talk’s Value Added Services (VAS) portfolio – the digital products and services that enhance our customers’ mobile experience. You will focus on operations, reporting and coordination with internal stakeholders to ensure accurate billing, clear performance tracking and successful campaigns.

Job Responsibilities

• Manage day‑to‑day operations of VAS products to ensure smooth and uninterrupted service delivery.

• Oversee monthly operational cycles, including billing alignment, reporting timelines and product readiness.

• Maintain and update trackers, SOPs and internal documentation for VAS operations.

• Monitor and analyse VAS performance metrics (e.g. revenue, adoption) and prepare monthly/quarterly reports with key insights and recommendations.

• Act as the main liaison with internal teams (Marketing, Finance, Customer Support, Tech) to align on campaign launches, product updates and operational requirements, and follow up on action items.

• Support Marketing in campaign planning and execution, including campaign briefs, product information, internal communication and post‑campaign performance tracking.

• Assist Finance with reconciliation, reporting validation and revenue tracking for VAS products.

• Perform other related duties as assigned to support business continuity and effective execution.

Job Requirements

• Bachelor’s degree in any field or equivalent professional qualification.

• Fresh graduates with strong interest in telco/digital products are welcome to apply.

• Strong organisational and time management skills, with high attention to detail and accuracy.

• Good communication and stakeholder coordination skills; comfortable working with multiple teams.

• Proficient in Microsoft Excel and PowerPoint for tracking, analysis and presentations.

• Proactive, able to take ownership and work independently while being a strong team player.

• Positive, enthusiastic and optimistic, with a curious, problem‑solving mindset and strong willingness to learn.

If this sounds like you, click “Apply Now” and submit your updated resume. Only shortlisted candidates will be contacted.