Sepenuh Masa Consultant, Client Success - B2B Travel - B2B Acceptance Jobs, salary up to SGD 50,000 in Visa Worldwide Pte. Limited Singapore - Maukerja

In this role, you are expected to:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, and be the voice of the client.
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans
• Support, and may oversee, implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
• Identify and generate leads, drive growth initiatives, and implement opportunities to improve the client experience by data-driven optimization and streamlining of operational processes.
• Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.
• Act as liaison and escalation point for the client. Provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue. Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.
• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa
• Proactively notify clients regarding any widespread or business critical problems with the application, and leads internal and external recovery efforts of product, and processing service interruptions.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
• Educate and train clients on best practices, increase adoption for Visa Commercial and Money Movement Solutions products.
• Represent difficult and mildly complex customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Bachelor's Degree or equivalent qualification and minimum of 8 years of experience with roles in Support, Pre-sales and Project Management in the financial services, payment industry, software or information services is required
• Strong communications skills to support portfolio of clients in Asia Pacific
• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
• Previous B2B payment experience in Online Travel Agency (OTA) business or with B2B Travel players is desired.
• Self-motivated with the ability to work under pressure
• Stakeholder management with a diplomatic approach and customer service focus, while possessing a collaborative teamwork spirit and proven abilities in organizational, conceptual, and logical problem solving
• Good interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels.
• Demonstrated ability to articulate complex technical terms or processes into business language
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Effective time management, organization, and planning skills
• Excellent verbal, written, presentation and interpersonal skills are required