Kerja Sepenuh Masa, Store Manager di Giorgio Armani Federal Territory - Maukerja

We are looking for a driven and passionate Store Manager for Emporio Armani. You will play a key role in driving sales performance, delivering exceptional client experiences, and inspiring a high-performing retail team.

Sales & Client Development

• Drive and exceed all sales targets by actively developing and maintaining a strong client base
• Analyze sales performance and CRM activities to identify opportunities and implement both short- and long-term strategies
• Execute sales plans to achieve monthly and seasonal targets
• Build and nurture relationships with VIP and local clients to enhance loyalty and repeat business
• Collaborate with Visual Merchandising to execute in-store promotions and client events
• Maintain strong awareness of local market trends, competitor activity, and luxury retail landscape

Client Experience & Brand Standards

• Deliver exceptional customer service aligned with brand expectations
• Resolve customer issues professionally in accordance with company policies
• Ensure adherence to visual merchandising guidelines and brand presentation standards
• Maintain excellent store condition, ensuring all maintenance, cleanliness, and repairs are promptly addressed
• Proactively identify and resolve operational or customer-related issues

Store Operations & Cost Efficiency

• Manage store daily operation and resolve operational, team, and customer issues.
• Manage store expenses effectively, including staffing, logistics, alterations, and outsourced services
• Ensure compliance with company procedures and operational standards

Inventory & Merchandise Management

• Manage stock control processes, including stock takes and inventory accuracy
• Review seasonal merchandise performance and provide feedback to the buying team
• Conduct regular business recaps with the team, focusing on sell-through and product performance
• Ensure adherence to inventory policies and procedures

Team Leadership & Talent Development

• Lead, inspire, and motivate the team by setting a strong example on the shop floor
• Identify performance gaps and manage them through coaching or in partnership with HR
• Support recruitment, interviewing, and onboarding of new team members
• Deliver in-store training on product knowledge, service standards, and brand expectations
• Conduct performance reviews and provide structured, constructive feedback
• Identify training needs and collaborate with HR to implement development plans
• Communicate business updates, targets, and initiatives regularly to the team
• Manage staff scheduling, attendance, and manpower planning effectively

Requirements

• Minimum 3–5 years of retail experience, with at least 1–2 years in a management role (Fashion or luxury retail preferred)
• Strong clienteling skills with experience in building and maintaining VIC.
• Solid understanding of retail operations, including sales analysis, CRM, inventory management, and visual merchandising
• Demonstrated ability to lead, motivate, and develop a team in a fast-paced retail environment
• Strong commercial awareness with the ability to analyze sales data and translate insights into action plans
• Excellent communication, interpersonal, and problem-solving skills
• High level of customer service orientation with a passion for delivering premium brand experiences
• Proactive, hands-on, and results-driven mindset
• Ability to work retail hours, including weekends and public holidays