- Kuala Lumpur Federal Territory Malaysia
Full Time Operations Manager Retailing Jobs, in DKSH Kuala Lumpur - Maukerja
Working Location
Job Description
Responsibilities
Job Responsibilities
- Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and oversee the implementation of retail/outlet operations' strategies and plans to achieve sales target for assigned business/territories
- Develop and monitor the achievement of key performance indicators, including the communication of sales targets. Conduct regular reviews to improve performance and inform development areas
- Lead and monitor progress of sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
- Highlight critical findings based on customer feedback and collaborate with functions on value-adding actions. Implement new retail/outlet innovations based on changing consumer behavior and requirements
- Develop and manage implementation of loss-prevention policies and plans to deal with inventory shrinkage at the outlets/stores
- Manage reporting of sales/stock movements (including NOC and PI) and projected sales/margin forecasts. Track and highlight unusual increases/decreases in customer demand.
- Manage continuous improvement of retail/outlet sales processes and customer issue resolution. Manage/conduct training on customer service and backroom operations to enhance retail excellence
- Develop and build relationships with suppliers/customers to achieve business objectives
- Manage and oversee team’s delivery of team/function goals to drive execution against goals set
- Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals
- Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous learning
- Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
- Proven track record in the management of retail operations
- Demonstrate advanced research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
- Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline
- Minimum three to five years’ experience in a similar role
- Minimum two to three years’ experience in a managerial capacity
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