Kerja Sepenuh Masa, JLPT N1 certified Associate Customer Support di Frelance Selangor - Maukerja

Associate Customer Support

Location: Cyberjaya, Malaysia or Remote for Japanese candidates

Experience: 2+ years

Language proficiency required: Japanese

Position Summary: Handle live contacts of customers and provide appropriate solution to their

queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

 Handle phone calls with customer queries and provide resolution to end users

 Escalate priority issues per Client specifications to the immediate lead as applicable

 Provide inputs on process changes and best practices.

 Stay updated with new updates, process changes and updates.

 Maintain Exemplary Attendance and Punctuality

 Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

 Provide exemplary customer satisfaction

 Meet quality standards on all handled contacts

 Complete 9 hours of staffed time on all rostered days

 Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

 Excellent customer service skills 

 Excellent verbal communication skills in Japanese

 Passionate towards serving the customer and displays high levels of customer

obsession

 Open to work in rotational and night shifts

 Candidate must be college or vocational school graduates or possess comparable work

experience