- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, Senior Manager, National Customer Account Management di DKSH Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Summary
Diploma / Degree in Sales/Marketing, or related fields
- Lead sales, profitability and 5P in-store execution for assigned customers.
- Partner with customers to align company, category and brand strategies to increase demand and profitable growth
- Managing operating departmental budgets and costs Accountable for net sales/EBIT/headcount responsibility, where applicable
- Return on investment on advertising and promotion (A&P)
- Return on investment on promotional effectiveness CAP
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
- Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.
- Set specific action plans for each team member to support their achievement of the team key performance indicators.
- Lead regular reviews to ensure progress and alignment towards overall goals.
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.
- Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
- Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines.
- Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers.
- Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance.
- Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems.
- Develop and build long-term strategic relationships withkey customers to achieve business objectives.
- Collaborate with cross-functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process
- Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
- Drive and manage learning and development of team in the area of Customer Account Management and DKSH behavior to achieve team/function goals.
- Drive self-learning and improvement in the area of Customer Account Management and DKSH behavior as part of continuous learning
- Minimum five to eight years’ experience in a similar role managing Key Accounts such as 99 mart, Lotus, Giant, IKA & LKA.
- Minimum five years’ experience in a managerial capacity of 8 to 10 direct KAM personnels.
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
- Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods.
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
- Demonstrate advanced negotiation skills.
Diploma / Degree in Sales/Marketing, or related fields
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut
