Kerja Sepenuh Masa, Customer Success Manager di ATCEN Federal Territory - Maukerja

ATCEN, established in 2003, is a leading provider of people and capacity development solutions across the Asia Pacific Region. We specialize in business training, events, and capacity-building engagements that drive measurable change in organizations and individuals. Guided by our principles of integrity, professionalism, and customer centricity, we strive to build sustainable relationships with our clients and partners. Our mission is to empower individuals and organizations by developing skills and building competencies to create long-term success. Based in Kuala Lumpur, we are committed to continuous improvement and innovation to maximize stakeholder well-being.

This is a full-time, on-site Customer Success Manager role based in Kuala Lumpur. The role involves ensuring customer satisfaction, fostering strong client relationships, and proactively managing customer needs. Responsibilities include identifying opportunities for customer retention, analyzing customer feedback, and collaborating with internal teams to enhance service delivery. The Customer Success Manager will act as a liaison between the company and its clients, working to deliver exceptional service experiences and measurable results.

• Strong skills in Customer Satisfaction and Customer Service methodologies
• Proven ability in Relationship Building and Customer Retention
• Analytical Skills to assess customer needs and optimize strategies
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work collaboratively in a team-oriented environment
• Bachelor’s degree or relevant professional experience in customer-facing roles
• Experience in the training or professional development industry is a plus
• Proficiency in CRM tools and related technologies is advantageous