Full Time Solutions Engineer Jobs, Salary up to SGD 8,000 in DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Central Region (Singapore) - Maukerja

What you’ll do

• Support the Enterprise Accounts teams in technical sales and solutions.
• Direct prospect engagements, including the leading of building and site tours, technical pre-sales calls and proposal generation, pricing and contract negotiations.
• Understand and document customer technical needs both from a critical infrastructure and fit-out perspective, to then design and present solutions to meet those needs.
• Where appropriate act as the technical Subject Matter Expert for multi-site deployments, ensuring that the approach to the design, deployment and pricing of solutions is consistent across regions.
• To be the Subject Matter Experts of your region, involving attaining a deep understanding of the data centres in sub-region including, but not limited to, critical electrical/mechanical infrastructure supporting the whitespace, security features, connectivity services and other site-specific nuances. The Solutions Engineers will take ownership for all technical requirements associated with the opportunities that they support.
• Liaise with internal stakeholders, including Design Engineering & Construction (DE&C), Service Operations, Customer Success, Asset/Portfolio and Implementation teams to ensure designed solutions meet customer needs whilst adhering to defined standards and production requirements.
• Work with other Solutions Engineers, Bid Management and Sales to serve as a coordination and review point for technical components of customer RFI/RFPs.
• Support Design Construction and Engineering (DE&C) Team by providing customer insight into future design workshops.
• Produce Statements of Works (requirements capture) suitable for third party partners to produce accurate pricing for customer proposals.
• Participate in forecasting, pipeline and market analysis.
• Support the Sales teams by engaging in technical requirements capture and defining of technical solutions for a range of customers.
• Coordinate and perform data centre site tours, providing technical information to the customer before, during and after the tour.
• Respond effectively, verbally or in writing, to complex inquiries and customer complaints.
• Facilitate workshop style sessions with customers to extract important aspects of customer requirements.

What you’ll need

• Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent).
• Work Experience in the Data Centre sector or telecommunications for at least 3-5 years; or design consultancy for at least 5-8 years.
• Prior Management experience is desirable
• ITIL Expert Certified is desirable but not required.
• PM Certified is desirable but not required.
• Experience using CAD, Visio, or other drawing-based software’s (Basic level).
• Electrical, mechanical, or building services engineering experience.
• Experience of using tools such as Salesforce, AutoCAD is beneficial.
• Experience of data centre design, business critical infrastructure management and data centre environment awareness.
• Experience of operating in, and supporting a sales environment
• Electrical, Mechanical, Network or Operational data centre experience is essential.
• Proven Project Management experience being advantageous.
• Experience of using tools such as Salesforce, AutoCAD is beneficial.
• Ability to present complex technical solutions in a simplified manner to articulate solutions and benefits to stakeholders with varying degrees of technical knowledge.
• Strong ability to focus ambiguous customer needs into specific, deliverable requirements.
• A strong commitment to delivering excellent customer service to clients and co-workers.
• Ability to learn and apply technical and business concepts quickly.
• Work well under pressure and take a proactive approach to unusual occurrences.
• Ability to clearly communicate solutions and the ability to present to audiences from all levels within an organization is essential.
• Ability to comprehend, analyse, and interpret complex project documents.
• Ability to travel and work onsite.