Full Time Front Desk Customer Service Officer Jobs, salary up to SGD 100,000 in TDCX PH Inc Singapore - Maukerja

Description

We are seeking a Front Desk Associate to join our team at SEA. The ideal candidate will have a passion for customer service and the ability to create a welcoming atmosphere for our guests.

Responsibilities

• Greet and assist guests upon arrival and departure
• Manage guest check-in and check-out processes
• Handle phone calls and respond to inquiries
• Maintain a clean and organized front desk area
• Process reservations and manage room assignments
• Provide information about hotel amenities and local attractions
• Assist with billing and payment processing
• Address guest complaints and provide solutions promptly
• Collaborate with other departments to ensure guest satisfaction

Skills and Qualifications

• 2-3 years of experience in a customer service or front desk role
• Proficient in Microsoft Office Suite and hotel management software
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment
• Customer-oriented with a friendly and approachable demeanor
• Basic cash handling and accounting skills
• Familiarity with local attractions and services