Kerja Sepenuh Masa, E-Commerce Customer Care and Marketing Executive di Hatchery Cribs Singapore - Maukerja

About Us

Hatchery Cribs Pte Ltd was founded in 2016. The company consists of 5 e-commerce brands:

• Hatchery Cribs (@hatcherycribs), a distributor and retailer of premium nursery furniture and baby products
• Lollibly (@lollibly), a lifestyle children brand
• Dear Cherie (@bydearcherie), a mother & baby brand focusing on care products
• Josh & Cherie Books (@joshandcheriebooks), Singapore’s largest children monthly book subscription
• Pretty Major Home (@prettymajorhome), a home & lifestyle brand

We are a small, dynamic and young team, looking to expand our product offerings and we need you to join us

What You’ll Do

Marketing

• Assist in social media campaigns, content ideation & creation, and implementation schedules
• Grow and expand company social media presence on social media platforms including Instagram, TikTok
• Assist in go-to-market campaigns and product launches

Customer Service

• Handle customer enquiries with warmth and efficiency, ensuring a prompt and positive experience. Manage both pre- and post-purchase enquiries across email, WhatsApp, phone, online platforms, and marketplaces for all brands within our portfolio.
• Assist customers in our showroom by guiding them through product selections and thoughtfully addressing their questions.
• Curate and style the showroom to create a visually engaging and welcoming retail experience.
• Required to work on Saturdays (Sundays & Mondays off)

Must Haves

• Bachelor’s Degree in Marketing, Communications, or similar
• 2 years of experience in a customer service or sales related role
• Proficient with Instagram and TikTok, and basic content creation skills
• Great interpersonal and communication skills, outgoing, good written & spoken English

Location

Lower Delta, Singapore

Candidate must be willing to work on Saturdays (Sundays & Mondays off).

What We Offer

·       14-21 days annual leave

·       14 days paid medical leave

·       Performance bonus

·       $250 health & dental benefits

·       Last Thursday of month is “Eat with Family Day”, encourage to spend time with family

·       $500 newborn credit to spend on Hatchery, and special staff discounts