- Singapore
Kerja Sepenuh Masa, Business Banking Service Manager – Emerging Business Customer Service Unit di OCBC - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why join Global Commercial Banking?
At Global Commercial Banking we serve and support businesses from micro start-ups to small and medium-sized enterprises in a spectrum of industries with the core mission to help business succeed not just in locally but also internationally.
Starting and running a business is never easy. That’s where we come in.
Our comprehensive and award-winning solutions span across banking services such in Cash Management, Trade Services, Financing and Day to Day Operations to beyond banking solutions that aims to help businesses Buy, Sell, Trade, Run and Grow with the competitive edge to win and flourish in this modern economy.
Fuelled by your entrepreneurial spirit, your tenacity to challenge the norm, you’ll stand at the forefront of partnering SMEs, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #WeSeeYou making real impact in developing these vital building blocks of our country’s economy. #WeSeeYou bringing bold business ambitions of young start-ups to life. #WeSeeYou being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.
Job Overview
We are seeking a motivated and customer-focused Business Banking Service Manager to deliver end-to-end servicing for Emerging Business clients, including the handling of complex and escalated cases.
You will be primarily based at OCBC Headquarters, with opportunities to support both office-based operations and branch coverage, including engagement with walk-in corporate customers. The role involves providing advisory and resolution support across account services, maintenance requests, internet banking, as well as trade and credit-related enquiries.
You will take ownership of customer issues from initiation to resolution, working closely with internal stakeholders to ensure timely outcomes and a seamless customer experience, while also identifying opportunities to deepen client relationships through appropriate referrals.
Key Responsibilities
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why join Global Commercial Banking?
At Global Commercial Banking we serve and support businesses from micro start-ups to small and medium-sized enterprises in a spectrum of industries with the core mission to help business succeed not just in locally but also internationally.
Starting and running a business is never easy. That’s where we come in.
Our comprehensive and award-winning solutions span across banking services such in Cash Management, Trade Services, Financing and Day to Day Operations to beyond banking solutions that aims to help businesses Buy, Sell, Trade, Run and Grow with the competitive edge to win and flourish in this modern economy.
Fuelled by your entrepreneurial spirit, your tenacity to challenge the norm, you’ll stand at the forefront of partnering SMEs, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #WeSeeYou making real impact in developing these vital building blocks of our country’s economy. #WeSeeYou bringing bold business ambitions of young start-ups to life. #WeSeeYou being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.
Job Overview
We are seeking a motivated and customer-focused Business Banking Service Manager to deliver end-to-end servicing for Emerging Business clients, including the handling of complex and escalated cases.
You will be primarily based at OCBC Headquarters, with opportunities to support both office-based operations and branch coverage, including engagement with walk-in corporate customers. The role involves providing advisory and resolution support across account services, maintenance requests, internet banking, as well as trade and credit-related enquiries.
You will take ownership of customer issues from initiation to resolution, working closely with internal stakeholders to ensure timely outcomes and a seamless customer experience, while also identifying opportunities to deepen client relationships through appropriate referrals.
Key Responsibilities
- Deliver end-to-end servicing for Emerging Business customers across branch and centralised channels
- Handle complex and escalated cases, ensuring timely resolution and proper follow-through
- Support branch operations, including attending to walk-in corporate customers
- Process account maintenance requests, internet banking matters, and trade or credit-related enquiries
- Perform documentary reviews, transaction checks, and exception handling in accordance with internal guidelines
- Conduct KYC due diligence and enhanced screenings during review or trigger events
- Identify customer needs and support referrals to relevant product partners where appropriate
- Work closely with internal stakeholders to resolve customer issues efficiently
- Contribute to process and service improvements to enhance overall customer experience
- Strong communication and interpersonal skills with a customer-centric approach
- Ability to manage complex situations independently and exercise sound judgment
- Good understanding of banking products and services, or willingness to learn
- Comfortable engaging customers and supporting referral opportunities in a service-led manner
- Detail-oriented with strong problem-solving abilities
- Able to manage multiple priorities in a dynamic environment
- Team player with initiative and accountability
- Relevant experience in banking, customer service, or operations is an advantage
- Opportunity to manage end-to-end customer journeys, including escalated cases
- Broaden exposure across branch, operations, and cross-functional teams
- Collaborative working environment with strong stakeholder engagement
- Structured development to support internal growth and mobility
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Peringatan Penting
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