Kerja Sepenuh Masa, Technical Support Analyst (One Year Contract) di Teekay - Maukerja

Singapore, Singapore

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Job Description

We’re looking for our next Technical Support Analyst (1 year contract) position.

We are looking for a proactive and detail-oriented IT Technical Analyst to strengthen and support our IT Operations team. Reporting to the Manager, IT Operations, this role will serve as the Level 2 escalation point within the SysAid helpdesk, providing structured and responsive IT support across our global offices and vessel operations. The ideal candidate will bring both technical depth and organisational standards — closing gaps in ticket activities, asset visibility, and reporting consistency

that are critical to the team's performance.

Some of the things you’ll be doing

Helpdesk & end user support

• Act as the Level 2 escalation point for SysAid tickets raised from global offices and vessel environments, ensuring timely resolution and clear communication throughout.
• Provide Level 1 physical or remote support for end-user laptops, Microsoft 365 services, printers, and meeting room AV systems.
• Log, update, and close all support interactions accurately in SysAid, maintaining high-quality ticket records and categorisation.
• Support vessel IT environments, including remote troubleshooting and coordination with onboard or offshore personnel.
  
  

IT operations & project support

• Manage day-to-day IT operational requests and ad hoc tasks assigned by the team or project leads.
• Support IT infrastructure projects by coordinating logistics, documentation, and testing activities as required.
• Collaborate with the team to ensure project milestones are met, and escalations are handled within agreed SLAs.
  
  

Asset management & reporting

• Maintain and update the IT asset register to ensure all hardware and software assets are accurately tracked across offices and vessels.
• Prepare and distribute monthly reports on helpdesk performance, including ticket completion rates, pending items, and recurring issues.
• Flag trends or systemic gaps identified through ticket data to support continuous improvement efforts.
  
  

What We Are Looking For

• Minimum 2 years of experience in an IT support or technical operations role.
• Solid Level 1 support knowledge: Windows/macOS endpoint troubleshooting, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), printing, and meeting room AV. Experience in Azure Active Directory and Azure Admin administration.
• Experience using or administering a helpdesk ticketing system; SysAid experience is an advantage.
• Familiarity with IT asset management practices and inventory tools.
• Strong attention to detail, particularly in ticket documentation, reporting, and record-keeping.
• Comfortable working independently and managing multiple open requests simultaneously.
• Good communication skills — able to translate technical issues for non-technical users across time zones.
• Experience supporting maritime or vessel environments is advantageous.
  
  

What You Can Expect In Return

• At Teekay you will find an engaged workplace alongside 8,000 professionals across the globe. Within all this wonderful diversity, this is what brings us together:
• We live by our #TeekaySPIRIT values - they always guide our actions, no compromises.
• People who are committed to excellence, developing their professional experience as they deliver organizational outcomes
• An open collaborative workplace where you can have immediate impact
• A workplace where Everyone is a Leader and practices:
• Doing the right thing
• Creating connections
• Delivering results
• Challenging work in a dynamic environment
  
  

Teekay will be prioritizing applicants who have a current right to work in Singapore, and do not require Teekay's sponsorship of a visa. We thank all applicants for their interest, however, only those candidates selected for further consideration will be contacted.

Job Info

• Job Identification 251
• Job Category Information Technology
• Posting Date 04/29/2026, 02:31 AM
• Apply Before 05/29/2026, 12:00 AM
• Job Schedule Full time
• Locations Singapore, Singapore
  
  

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