jobs in Congatec

Kerja Sepenuh Masa, Customer Service Engineer (RMA - Failure Analysis) - Penang, Malaysia di Congatec Pulau Pinang - Maukerja

Customer Service Engineer (RMA - Failure Analysis) - Penang, Malaysia

Congatec

Kongsi
Simpan

Lokasi Kerja

  • Pulau Pinang Malaysia

Penerangan Kerja

Tanggungjawab

- required immediately, permanent -



Your tasks:


  • Perform failure analysis and root cause investigation on returned congatec products
  • Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
  • Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair
  • Create failure reports, corrective action reports (CAR) and 8D reports for customers
  • Act as technical interface to customers for RMA-related topics
  • Provide technical support and communication regarding failures, analysis results and solutions
  • Manage the end-to-end RMA process, including Clarification of returned material with customers, creation and assignment of RMA numbers in ERP system and coordination of incoming and outgoing shipments
  • Support continuous product improvement by feeding back failure data to engineering teams
  • Collect and analyze failure data (error codes, root causes, corrective actions)
  • Support the implementation and improvement of customer service and repair processes
  • Maintain laboratory equipment and test infrastructure
  • Contribute to ERP and tool improvements for service and RMA handling




Your profile:


  • Bachelor’s degree in Electrical/Electronic Engineering or related field
  • 2–5 years of experience in failure analysis, repair, or customer service engineering in electronics or EMS environment
  • Solid understanding of electronic circuits and components
  • Ability to read and interpret schematics and PCB layouts
  • Hands-on experience with laboratory equipment (oscilloscope, multimeter, solder stations, etc.)
  • Knowledge of failure mechanisms in electronic components and systems
  • Experience with debugging and repair of embedded systems (x86/ARM is a plus)
  • Experience in customer communication and technical reporting
  • Familiarity with RMA processes and ERP systems (e.g. SAP)
  • Structured approach to problem solving and root cause analysis
  • Strong customer-oriented mindset
  • Strong analytical and troubleshooting skills
  • Good communication skills in English (spoken and written)



Become part of our successful team!

We look forward to receiving your complete application.

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