Kerja Sepenuh Masa, Senior Developer - ServiceNow di AXA Group Operations Selangor - Maukerja

Passionate about ServiceNow? Bring your expertise to lead cutting-edge solutions in ITSM, GRC, HR, and beyond. Collaborate with top teams and shape innovative workflows. Elevate your career in a global, dynamic setting. Ready to make a difference?

About the job

Job purpose

We are seeking a highly skilled and experienced Senior Developer specializing in ServiceNow platforms, including ITSM, ITOM, GRC, HR, SPM, and Interfaces. This role requires a deep understanding of ServiceNow's capabilities and the ability to challenge and collaborate with ServiceNow Solution Architects and Internal Developers from the product team. The ideal candidate will possess a rare combination of technical expertise and strategic thinking to drive innovative solutions and improvements across our ServiceNow landscape.

Main missions

Your responsibilities include:

1. Technical Leadership and Development

• Lead the design, development, and implementation of complex ServiceNow solutions.
• Develop and maintain high-quality, scalable, and secure ServiceNow applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the best possible performance, quality, and responsiveness of the applications.

2. Expertise in ServiceNow Modules

• ITSM (IT Service Management): Develop and enhance IT service management processes and workflows.
• ITOM (IT Operations Management): Implement and optimize IT operations management solutions.
• GRC (Governance, Risk, and Compliance): Design and deploy governance, risk, and compliance frameworks.
• HR (Human Resources): Develop HR service delivery solutions and workflows.
• SPM (Strategic Portfolio Management): Implement and manage strategic portfolio management processes.
• Interfaces: Develop and maintain integrations with third-party systems and applications.

3. Collaboration and Innovation

• Challenge and collaborate with ServiceNow Solution Architects to drive innovative solutions.
• Work closely with Internal Developers from the product team to ensure alignment with strategic goals.
• Contribute to the development of best practices and standards for ServiceNow implementations.

4. Problem-Solving and Troubleshooting

• Diagnose and resolve complex technical issues.
• Provide technical support and guidance to junior developers and team members.
• Conduct code reviews and ensure adherence to coding standards and best practices.

5. Documentation and Training

• Create and maintain comprehensive documentation for all developed solutions.
• Provide training and mentorship to junior developers and team members.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• Proven experience (7+ years) in ServiceNow development, with a strong focus on ITSM, ITOM, GRC, HR, SPM, and Interfaces.
• Experience working in a global, multi-cultural environment.

Technical skills

• Proficiency in JavaScript, GlideRecord, GlideAjax, and other ServiceNow scripting languages.
• Experience with ServiceNow APIs and integrations.
• Strong knowledge of ITIL frameworks and best practices.
• Familiarity with Agile/Scrum methodologies.
• Experience with version control systems (e.g., Git).

Soft skills / transversal skills

• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and in a team environment.
• Proactive and innovative mindset.