Kerja Sepenuh Masa, Infrastructure Operations Engineer di Tata Consultancy Services Federal Territory - Maukerja

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Infrastructure Operations Engineer – Digital Workplace

Location: Kuala Lumpur, Malaysia

Key Responsibility Areas

RUN (Digital Workplace Operations)

• Deliver global M365 operations: Teams, SharePoint, OneDrive, Exchange Online, Intune issues

• Manage endpoints: compliance, patching, packaging, imaging, OS lifecycle, baselines

• Operate collaboration & productivity platforms (Teams, SharePoint, conferencing, Power Platform basic ops)

• Execute device lifecycle operations: onboarding, offboarding, decommissioning, policy updates

• Maintain workplace runbooks, baseline images, knowledge articles

• Contribute to endpoint and collaboration security operations: Defender, BitLocker, hardening

• Execute structured follow the sun handovers across regions

ENABLE (Platform Integration & Tooling)

• Align with Endpoint Solutions on global templates, OS governance, compliance policies

• Align with Collaboration Platforms on M365 governance, roadmaps, and adoption support

• Apply automation kits (Autopilot, Intune, scripts, packaging automation)

• Feed improvements to ServiceNow workflows and Digital Workplace service catalog

GOVERN (Standards Enforcement)

• Apply global Digital Workplace & Endpoint governance rules (OS versions, policies, patching)

• Apply M365 and collaboration platform governance (coherence, lifecycle, security)

• Ensure adherence to ITSM process governance (incident/change/problem/knowledge)

Cross Team Collaboration

• Work closely with Field Services & Support for onsite issues

• Collaborate with Cyber Security for endpoint hardening & threat remediation

• Support global rollouts, hardware refreshes, VDI improvements, and collaboration upgrades

Education

• Degree in IT / Computer Science or equivalent

• Preferred: Microsoft 365 Modern Desktop Administrator, ITIL, MS 900, MD 102

Knowledge and Skills

• Strong experience with Intune, Autopilot, SCCM, endpoint compliance & lifecycle

• Solid M365 administration (Teams, OneDrive, SharePoint, Exchange Online)

• Scripting (PowerShell strongly preferred)

• Understanding of collaboration ecosystems & workflows (Teams Rooms, video, SharePoint governance)

• Understanding of OS governance, endpoint security, baseline management

• Experience working in global or follow the sun environments preferred

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.