Sepenuh Masa Infrastructure Operations Engineer – Connectivity Solutions Jobs, in Tata Consultancy Services Kuala Lumpur - Maukerja

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Infrastructure Operations Engineer – Connectivity Solutions

Location: Kuala Lumpur, Malaysia

Key Responsibility Areas

RUN (Network Operations Execution)

• Operate GTT/Velocloud SD WAN, LAN switching, Wi Fi networks, VPN gateways

• Execute change management for network components (plan, test, implement, document)

• Monitor network health, hybrid connectivity status, ISP circuits, and remote access services

• Handle L2/L3 incident resolution, RCA documentation, escalations to carriers and vendors

• Execute compliance tasks: patching, firmware lifecycle, config hardening

• Support MIM/P1 connectivity issues across regions

• Execute structured Follow the Sun handovers for ongoing incidents & changes

• Manage Network Administrations platforms (DHCP, Radius, WAN/LAN/Wifi Portals & Orchestrators…)

ENABLE (Platform & Tooling Alignment)

• Apply global standards & golden configs from Connectivity Solutions domain

• Contribute data to observability tooling (SNMP, API integration, logs)

• Work with automation teams on network automation, templates, and consistency

GOVERN (Adherence to Network Governance)

• Ensure compliance with network architecture standards, security hardening & lifecycle rules

• Apply network governance decisions (templates, exceptions, vendor standards)

• Support cost/FinOps governance for circuits & connectivity spend

Cross Team Collaboration

• Support Field Services & Support for onsite LAN/Wi Fi troubleshooting when needed

• Participate in new site openings, SD WAN deployments, retail and WH projects

• Align with security teams (Zscaler, perimeter services) for secure access enforcement

Education

• Bachelors in IT, Networking, or equivalent experience

• Preferred: CCNP/CCIE, Zscaler certs, Velocloud certifications

Knowledge and Skills

• Strong experience with SD WAN (Velocloud) and WAN technologies

• Deep understanding of routing, switching, Wi Fi, VPN, NAC basics

• Experience with Zscaler (ZIA/ZPA/ZCC) and zero trust access patterns

• Experience collaborating with ISPs/carriers

• Experience in global operations or distributed teams is valued

• Experience operating in global / follow‑the‑sun / 24×7 environments preferred and ability to produce clear, reusable technical documentation and ensure knowledge continuity amongst teams

• Fluent in English (CECRL B2+ equivalent) and at ease working in a multicultural environment.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.