Kerja Sepenuh Masa, Senior Application Support Analyst di EPAM Systems, Inc. Federal Territory - Maukerja

Join EPAM Malaysia as a Senior Application Support Engineer. Bridging support and software engineering, you will focus on deep technical troubleshooting, root-cause analysis and issue resolution. Work closely with cross-functional teams to investigate system behavior, analyze application logic, troubleshoot APIs and drive operational stability across business-critical systems.

Responsibilities

• Provide Level 2 and Level 2.5 application support for enterprise production systems
• Investigate, troubleshoot and resolve complex technical issues independently
• Analyze Java and object-oriented code to understand application behavior and identify root causes
• Troubleshoot APIs by analyzing requests, responses, parameters and integration flows
• Execute SQL queries and controlled data fixes within relational databases using established safeguards
• Trace issues across distributed systems using logs, monitoring and observability tools
• Contribute to technical documentation, standard operating procedures and knowledge base improvements
• Participate in Agile and Scrum ceremonies, including daily standups and sprint reviews

Requirements

• Proven experience in application support, production support or technical support engineering
• Strong ability to read and analyze Java or object-oriented code for debugging
• Hands-on experience troubleshooting APIs and complex integrations
• Strong background in SQL database management with PostgreSQL, MySQL or Microsoft SQL Server
• Demonstrated ability to work with logs, monitoring tools and observability platforms
• History of success in analytical thinking and root-cause investigations
• Confidence working independently to troubleshoot legacy or complex system environments
• Bachelor’s degree in Computer Science, Information Technology or a related technical discipline

Nice to have

• Background in software engineering or post-release production support
• Exposure to Datadog or similar observability platforms
• Experience working in an Agile or Scrum environment

We offer

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM

• EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
• We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients