Main Responsibilities:
- Report to work on time every day.
(Employees who arrive 15 minutes early are eligible for an attendance allowance.)
- Keep the admin cabin and overall shop area clean and tidy together with all team members.
- Attend daily briefings to stay updated on current issues and upcoming follow-ups with the Branch Manager.
- Follow up with branch runners regarding vehicle grant (geran) printing, scan, and upload all documents to the company Google Drive.
- Serve all walk-in and online customers promptly, politely, and sincerely.
- Take over or assist in the duties of other staff during their absence or when there is a staff shortage.
- Post daily insurance renewal advertisements on online marketplaces (e.g., Facebook Marketplace).
- Submit the daily closing account report in the company group chat before leaving work.
- Assist the Branch Manager / Area Manager in preparing any operational reports as required.
- Ensure all collected cash matches the daily report.
(Any cash shortage must be accounted for and taken responsibly.)
- Ensure all company facilities and equipment — such as computers, printers, payment devices, and shop assets — are in good condition and safely maintained.
- Assist the Branch Manager in preparing the monthly duty roster and filing all leave documents for HR purposes.
- Strive to achieve the monthly target for insurance renewals or personal motorcycle sales.
- Monitor and ensure no misuse or misappropriation of funds occurs in the shop.
- Maintain a positive and harmonious working environment among all team members.
- Regularly back up the Point-of-Sale (POS) system data on the shop computer.
- Report any staff misconduct or disciplinary issues to the Area Manager.
(Do not cover up or hide staff mistakes.)
- Provide constructive feedback and suggestions for company improvement whenever necessary.
- Attend meetings or training sessions organized by management for personal and career development.
Areas to Learn & Master:
- How to handle customer installment payments (AEON, Parkson, Singer, Berjaya, Shenma, etc.).
- How to locate customer account numbers for loan installment payments.
- How to use the Spare Part POS System.
- How to renew insurance and process related documents.
- How to print agreements for customers.
- How to update Google Sheet records for outgoing motorcycles.
- Basic insurance claim procedures.
- How to order spare parts and office stationery.
- How to update and file returned agreements properly.
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Sungai Petani: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Administrative: 1 year (Required)
Work Location: In person