Full Time IT Helpdesk Team Lead Jobs, Salary up to MYR 6,500 in Konica Minolta Business Solutions Federal Territory - Maukerja

About the role

Konica Minolta Business Solutions (M) Sdn Bhd', a leading provider of innovative imaging and IT solutions, is seeking an exceptional IT Team Lead (Helpdesk) to join our dynamic team in Kuala Lumpur. This is a contract position that will play a crucial role in overseeing and coordinating our IT helpdesk operations, ensuring seamless service delivery to our valued clients.

What you'll be doing

• Manage and oversee the day-to-day operations of the IT helpdesk team, ensuring efficient and timely resolution of user requests and issues
• Coordinate and prioritize incoming support tickets, delegating tasks to team members based on their expertise and availability
• Provide technical guidance and mentorship to the helpdesk team, helping them enhance their skills and knowledge
• Implement and continuously improve helpdesk processes and procedures to enhance service quality and customer satisfaction
• Collaborate with cross-functional teams to address complex IT-related problems and implement long-term solutions
• Generate and analyse performance reports, identifying areas for improvement and implementing corrective measures
• Serve as the primary point of contact for IT-related inquiries and escalations from clients and internal stakeholders

What we're looking for

• Minimum 5 years of experience in an IT helpdesk or support role, with a proven track record of leading and managing a team
• Strong technical knowledge and troubleshooting skills across a range of hardware, software, and network technologies
• Excellent communication and interpersonal skills, with the ability to liaise effectively with both technical and non-technical stakeholders
• Demonstrated problem-solving and decision-making abilities, with a customer-centric approach
• Experience in implementing and optimizing helpdesk processes and procedures
• Familiarity with IT service management frameworks (e.g., ITIL) would be an advantage
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment

What we offer

At Konica Minolta, we are committed to providing our employees with a rewarding and fulfilling work experience. As the IT Team Lead (Helpdesk), you'll have the opportunity to:

• Be part of a dynamic and innovative team, working on cutting-edge technology solutions
• Receive competitive compensation and benefits, including performance-based bonuses and opportunities for career advancement
• Enjoy a flexible work environment that supports work-life balance, with options for remote or hybrid work arrangements
• Access to comprehensive training and development programs to enhance your skills and support your professional growth

About us

Konica Minolta Business Solutions (M) Sdn Bhd' is a leading provider of innovative imaging and IT solutions, helping organisations transform their businesses through the power of technology. With a strong global presence and a commitment to customer satisfaction, we are constantly expanding our capabilities and exploring new frontiers to deliver exceptional value to our clients.

If you're excited by the prospect of joining our dynamic team and contributing to the success of our organisation, we encourage you to apply now.

Pay: RM4,500.00 - RM6,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person