Kerja Sepenuh Masa, Guest Experience Ambassador – Security - Bell di Pan Pacific Hotels Group - Maukerja

Position summary statement:

The incumbent will assist the Bell Desk and Security in the day-to-day operations and carry out all tasks with high Service Standards.

Primary Responsibilities:

SECURITY :

A. Perform the following Security Tasks:

I. Static (Security & Fire command centre) duties:

• Handling Fire Alarm system and emergency responses

• Operating Security CCTV Surveillance system

• Screening/vetting all visitors, delivery men and contractors going thru Security Check points

• Keeping the work area neat and operationally viable and prevent unauthorized entry

II. Lobby (Deterrent and Surveillance of suspicious activities) duties:

• Interact with guests and provide assistance in hospitality matter including safety and security (e.g. luggage safety, provide guests information and services)

• Ensure safety of guest’s arrivals and departures especially elderly and PWD

• Crowd control and prevent unnecessary congestions

• Multi-tasking for guest convenience and safety (e.g. avoid slippery floor, assist with guest luggage, taxi & shuttle services etc)

III. Traffic Post (Smooth flow of traffic and safety of pedestrian and road users) duties:

• Directing tour bus and assist in parking arrangement

• Prevent traffic congestion at front driveway

• Manage reserved parking lots for VVIP arrivals

• Assist to ease traffic congestion during busy period

IV. Security Patrol & Audit Checks duties:

• Conduct systematic security patrol on entire premises

• Look out for fire safety infringement and risk assessment

• Deter and detect unauthorized person on the guest’s floors and within hotel sensitive areas

• Report all abnormal circumstances and findings

B. Carry out investigation, surveillance and administrative duties:

• Observe and report unusual behaviour and conduct of employees or guests in the Hotel

• Keep close watch of any removal of hotel property and ensure they are authorized and properly documented

• Updates Security / Duty Manager on security incidents and occurrences and maintain officials’ correspondents

C. Security, Safety & Rescue Emergency Response:

• Attain all Standard Certification as prescribed by the Authorities & Managements

• Know all emergency drill well (Fire, Bomb threat, IPP, Terrorist Attack, etc.)

D. Any other work-related directive given by Management from time to time.

GUEST SERVICES :

• Assist with check-in and check-out when front desk team are engaged

• Manage queues in lobby and engage with guests at all time

• Ensure guest and their personal belongings are safely kept during arrival and departure process

• Ensure proper deployment to cover guest safety issue for the Car Park, Front-Driveway, lobby and luggage holding areas

• Provide information about local attractions such as shopping, dining, nightlife, and recreational destinations

• Make travel arrangements for sightseeing and tours if required

• Make dining and other reservations for guests and obtain tickets for events

• Receive, store, and deliver luggage, mail & items for guests or hotel patrons

• Complete WSQ/PLRD Security Cores Modules certifications

• Complete Fire Safety & First-Aid/AED certifications

• Experience in Hotel Security works is preferred with good report writing

PARKROYAL on Beach Road is dedicated to providing equal employment opportunities, including individuals with disabilities.

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