Kerja Sepenuh Masa, Manager, Learning - Development (Local Hire) di Amari Kuala Lumpur - Maukerja

Job Purpose: Design, implement, and manage learning and development programs to enhance the skills, knowledge, and performance of employees, ensuring they contribute effectively to the hotel's goals and objectives.

Key Responsibilities:

• Develop and execute a comprehensive learning and development strategy aligned with the hotel's business goals.
• Conduct training needs analysis to identify skill gaps and development opportunities across all departments.
• Design, deliver, and evaluate training programs, workshops, and seminars to meet identified training needs.
• Develop and maintain an effective onboarding program for new employees to ensure smooth integration into the hotel.
• Create and manage individual development plans for employees, focusing on career growth and succession planning.
• Collaborate with department heads and managers to address specific training needs and customize programs accordingly.
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Manage the learning management system (LMS), ensuring accurate tracking of training records and compliance.
• Stay updated on the latest trends and best practices in learning and development, incorporating innovative approaches into training programs.
• Oversee the budget for learning and development initiatives, ensuring cost-effective use of resources.
• Provide coaching and mentoring support to employees and managers to enhance their development.
• Develop partnerships with external training providers and institutions to supplement in-house training programs.
• Ensure all training activities comply with relevant regulations and standards.

Qualifications:

• Bachelor’s degree in Human Resources, Education, Business Administration, or related field;
• Professional certification in Learning and Development (e.g., CPLP, CIPD) is preferred.
• 5+ years of experience in learning and development, with at least 2 years in a managerial role, preferably in the hospitality industry.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and presentation skills.
• Proficiency in designing and delivering training programs.
• Knowledge of adult learning principles and instructional design.
• Proficiency in learning management systems and Microsoft Office Suite.
• Strong organizational and project management skills.
• Analytical skills to assess training needs and evaluate program effectiveness.

Personal Attributes:

• Professional demeanor and appearance.
• Detail-oriented and proactive.
• Positive attitude and strong work ethic.
• Flexible and adaptable to changing circumstances.
• High level of integrity and confidentiality.

Working Conditions:

• Office environment within the HR department, with regular interaction with employees and managers.
• Flexible hours, including occasional evenings and weekends as required.
• Minimal physical work, primarily desk-based tasks.
• Positions are open to all local and permanent residents of Malaysia only.