Kerja Sepenuh Masa, Support Engineer di Ad Astra Consultants - Maukerja

Role: Workato Developer/ Support Engineer

Must have Skill: Workato

Experience: 4 to 8 Years

Location: Kuala Lumpur, Malaysia

Must-Have:

• Design, develop, and implement integration and automation solutions using Workato.
• Build and maintain Workato recipes to support business processes and system integrations.
• Integrate enterprise applications such as Salesforce, ServiceNow, Workday, SAP, and other systems using Workato connectors and APIs.
• Develop and optimize workflows to ensure efficient and reliable data exchange across systems.
• Collaborate with business stakeholders and technical teams to understand integration requirements.
• Translate functional requirements into technical solutions and scalable Workato recipes.
• Configure and customize connectors for applications, databases, and APIs as required.
• Good understanding of Workato utilities, features, and best practices.
• Ensure seamless and accurate data synchronization between integrated systems.
• Implement error handling, logging, and retry mechanisms within Workato recipes.
• Monitor integrations and workflows for failures or performance issues and take corrective actions.
• Support incident resolution and troubleshooting related to integrations.
• Follow security best practices to protect sensitive data within integrations.
• Ensure compliance with organizational policies and industry standards.
• Provide support for deployed integrations, including after-hours/on-call support as needed.
• Proactively identify and suggest improvements to existing integrations and workflows.

Good to Have:

• Exposure to Workato Enterprise Architecture frameworks/tools.
• TTH Industry experience.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Workato Developer or similar role.
• Strong understanding of integration concepts and principles.
• Proficient in Workato's automation platform and its capabilities.
• Experience with configuring connectors to various systems, APIs, and databases.
• Solid understanding of security best practices in integration development.
• Excellent problem-solving and troubleshooting skills.

Responsibility of / Expectations from the Role

1. Work with the Functional team to gather the Integration Requirements.
2. Liaison with the customer team to understand the integration principles, standards and guidelines and drive compliance for all integrations.
3. Assist in requirement discussions and provide inputs on feasibility and design.
4. Defining Services using Common Information Management