Kerja Sepenuh Masa, Operations - Customer Support Executive di Rapidz Johor - Maukerja

We are seeking a motivated and customer-focused **Operations & Customer Support Executive ** to support daily operations and assist customers using our platform. This role is ideal for fresh graduates or early-career professionals looking to build a career in fintech, customer experience, and operations.

Key Responsibilities:

Customer Support

• Respond to customer queries via email, chat, or phone in a timely and professional manner
• Assist customers with account setup, login issues, transactions, and basic platform usage
• Log and track customer issues using CRM or ticketing tools
• Escalate technical or complex issues to senior team members and follow up until resolution
• Maintain a friendly, helpful, and customer-first approach

Operations Support

• Assist with daily operational tasks such as transaction monitoring and basic reconciliations
• Support customer onboarding and document verification under guidance
• Help maintain accurate records and reports related to customer interactions and operations
• Follow standard operating procedures (SOPs) to ensure smooth operations

Compliance & Process Adherence

• Follow company policies related to data security, privacy, and compliance
• Assist in identifying potential errors or suspicious activities and report them to supervisors
• Participate in training sessions on regulations, products, and systems

Required Qualifications & Skills

• Education in relevant fields are preferred
• 0–1 year of experience (freshers are welcome)
• Good verbal and written communication skills
• Basic computer skills and willingness to learn new systems
• Strong attention to detail and problem-solving mindset
• Ability to work in a team and follow processes

Preferred (But Not Mandatory)

• Internship or academic exposure to fintech, banking, or customer service
• Basic knowledge of digital payments, wallets, or online banking
• Familiarity with CRM or support tools

What We Offer

• Comprehensive training and onboarding
• Exposure to fintech operations and regulatory processes
• Career growth and learning opportunities
• Supportive and collaborative work environment