Kerja Sepenuh Masa, Senior Director, Regional OMS di DHL Supply Chain East Region (Singapore) - Maukerja

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

Responsibilities

• Drive the deployment, sustainability and business utility of SmartReM across DSC APAC, ensuring the digital suite is not just installed but actively used to manage labour and service.
• Develop and maintain country-by-country SmartReM roadmaps; track build and run progress against detailed deployment plans.
• Collaborate with the global SmartReM CoE and other regions to refine functionality, reporting and integration features; represent APAC requirements in global forums.
• Build and continuously develop the regional and country OMS Engineering capability (build and run); define role architecture, capability matrices and grading;
• Provide regional materials, training and change concepts (aligned to the global standard) and adapt them for APAC operational and cultural realities.
• Establish governance for cross-functional collaboration between Operations, OE, IT, HR and the global CoE; resolve conflicts on data ownership, access and master-data management.
• Drive the OMS FC connection — ensuring SmartReM is embedded in the day-to-day way of working on site, not parallel to it.
• Define and run a consistent regional support model for all SmartReM applications, including issue triage, root-cause analysis and CRI tracking.
• Drive standardisation and centralisation of master-data management (users, access rights, operational activities, job codes) in conjunction with HR and IT.
• Provide continuous regional visibility on SmartReM deployment progress and quality; surface risk early and initiate corrections without waiting for escalation.
• Enforce data integrity standards, audit configuration against physical operations, and flag sites operating without decision-useful data.
• Own the regional SmartProductivity policy: SPR-setting standards, job-code design rules, direct/indirect classification, and Dynamic Target deployment criteria.
• Drive the integration of SmartProductivity with WMS platforms (Blue Yonder, Manhattan, SCALE and customer-owned WMS where applicable); identify and prioritise WMS conversion opportunities where business case supports it.
• Lead the The Way Forward (including the System & Data Validation) programme regionally — ensuring job-code mapping, timestamp accuracy and SPR alignment to physical processes are validated before sites are considered operationally mature.
• Maintain the regional SPR governance model: lean, time-study-based standards as the default; Dynamic Targets where RF capture and system-directed work are both present; engineered targets only where the maintenance overhead is justified.
• Provide regional analytical support to identify productivity detractors, dispersion patterns and CI evidence (e.g. direct-hour reduction by job code).
• Own the regional standard for SmartPlan: demand-to-staffing logic, validated forecasting inputs, plan-versus-actual review cadence.
• Ensure operations are trained to interpret and adjust the plan rather than treat it as a static output.
• Drive labour-sharing, overtime-reduction and shift-pattern optimisation programmes anchored on SmartPlan outputs.
• Support the broader OE agenda in APAC beyond SmartRem, ensuring lean, system-directed warehouse operations are the regional default.
• Contribute to System-directed operations especially support in building organisational capability and organisational blueprint.
• Drive Dynamic Targets, Engineered-target methodology where applicable.
• Run the regional OMS Engineering architecture for the OMS transformation programme: role design, grading, capability matrices, organisational placement
• Establish and run a structured weekly review cadence with country and cluster OMS Engineers and 2026Q4 capability assessments.
  
  
  

Requirements

• 10+ years of experience in logistics, with emphasis on performance management and business analysis
• 5-7 years of Quality, LEAN, Six Sigma, problem solving experience.
• 5-7 years of Management Experience
• Experience managing and supporting people in an international, multi-country setting is essential.
• Strong operational and leadership experience at site and BU level.
• Experience in performance management and resource management is essential.
• Project Management and / or Programme Management experience is highly desired.
• Experience in continuous improvement methodologies (Lean, Six Sigma, or equivalent) is essential. Lean Six Sigma certification (Black Belt preferred) is desirable.
• Experience in warehousing and / or contract logistics is essential.
• Experience with managing change at scale is essential — including resistance from country teams protecting local practices.
• Experience and mindset to set SmartReM in the context of the wider OE and business agenda is essential ('focus on the own subject and understand and take into account the wider picture').
• Experience working with WMS platforms (Blue Yonder, Manhattan and SCALE in particular); ability to discuss WMS configuration with IT and Solutions teams at a credible technical depth.
• Experience evaluating and deploying warehouse automation and robotics, with the ability to challenge vendor claims using a structured business-case approach.
• Proven track record of delivering and leading successful OMS FC (or equivalent Lean) implementations is highly desirable.
• Experience working with teams in a dotted-line structure and partners in virtual environments is very helpful.
• Affinity to working with, analysing and interpreting messy data is essential.
• Technical literacy, system configuration is key.
• MBA or equivalent post-graduate qualification in Supply Chain, Business Administration, etc preferred
• Job application will close on 5 June 2026