Kerja Sepenuh Masa FRONT OFFICE AUDITOR, Gaji tinggi MYR 2,900 di SUN INNS HOTEL SDN BHD Selangor - Maukerja

Internal Audit Executive (Hotel Operations) Position Overview

The Internal Audit Executive is responsible for conducting independent audits across hotel operations, focusing on room & hotel quality standards and front office system controls. The role ensures compliance with SOPs, accuracy of transactions, and consistency of service quality across all hotel properties.

This position plays a key role in improving operational standards and guest experience through structured audits, reporting, and follow-up actions.

Why Join Us

• Exposure to multi-property hotel operations and real audit experience
• Structured audit system with clear SOPs and scoring framework
• Direct involvement with management and operational decision-making
• Career progression to Senior Auditor / Audit Manager level
• Hands-on experience with hotel management systems and operational controls
• Opportunity to contribute directly to service quality and hotel performance improvement

Key Responsibilities1. Room & Hotel Quality Audit

• Conduct inspections on guest rooms to assess cleanliness, readiness, functionality, and overall presentation
• Inspect bathrooms for hygiene standards, amenities completeness, water system functionality, and safety compliance
• Audit public areas including lobby, corridors, staircases, lifts, and common facilities
• Monitor overall hotel environment including cleanliness, lighting, signage, safety, and guest comfort
• Identify defects, maintenance issues, and SOP non-compliance
• Record findings, scoring, and evidence for reporting purposes
• Follow up on corrective actions and rectification progress

2. Front Office System Audit

• Audit front office operations and hotel system usage for compliance with SOPs
• Verify room status accuracy, check-in/check-out records, and housekeeping updates
• Review system transactions including room rates, discounts, voids, cancellations, and adjustments
• Reconcile system data with daily reports and cash records
• Identify system misuse, errors, or control weaknesses
• Ensure proper documentation and traceability of all transactions
• Ensure compliance with internal control procedures and reporting standards

3. Reporting & Compliance

• Prepare structured audit reports including findings, scores, risks, and recommendations
• Provide objective evaluation of hotel performance and operational standards
• Maintain audit documentation and supporting evidence
• Ensure confidentiality, integrity, and independence in all audit work
• Support management in special audits or operational investigations when required

Requirements

• Diploma or Degree in Hospitality, Tourism, Business Administration, Accounting, or related field
• Experience in hotel operations, front office, housekeeping, or audit is an advantage
• Familiar with hotel management systems (ABS or similar PMS systems)
• Strong understanding of hotel operations and service standards
• Fresh graduates with strong interest in hotel operations are encouraged to apply
• Good communication skills in English and Bahasa Malaysia
• Computer literate (Microsoft Office & reporting tools)
• Detail-oriented, disciplined, and analytical
• Able to work independently and handle multiple sites
• Possess own transport is an advantage

Skills

• Hotel operations audit
• Front office system control
• Room & facility inspection
• Reporting and documentation
• Problem-solving and attention to detail
• Communication and coordination
• System and transaction verification
• Compliance monitoring

Job Type

• Full-time
• Permanent

Benefits

• EPF / SOCSO / EIS
• Annual leave
• Medical leave
• Training & development provided
• Career advancement opportunities
• Performance-based growth opportunities

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,900.00 per month

Work Location: In person