Kerja Sepenuh Masa (Lazada) Retail Onsite Operations - Up to RM3500, Gaji tinggi MYR 3,500 di Prospect Federal Territory - Maukerja

The Role

• The Role Support day-to-day operations of FMCG Retail stores in terms of provides customer assistance through IM chat, attending to customer dissatisfaction, maintaining high product content score; also campaign visual & page building.

Responsibilities

Campaign page execution

• Able to execute in store campaigns page alongside with creative assets & content creation to gain customer interest in order to maximize conversion into sales.

Visual Creation

• Able and produce engaging visual content for platforms and stores

IM Chat

• Responsible for providing customer support and assistance through IM chat promptly to engage with customers in real-time, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Customer complaints

• Responsible for handling and resolving customer complaints in a timely and professional manner to ensure it reach mutually satisfactory resolutions for both the customer and the company.

Listing & Product creation

• To support on creating and managing product listings, ensure listing accuracy involves reviewing, verifying, and updating product information. Keep product information up-to-date with any changes or enhancements to the product. This includes updates to features, specifications, images, pricing, and availability.

Job Requirements

• Minimum Diploma in Business, Marketing and/or Mass Communications or equivalent.
• At least 1-year retail, marketing or related experience, e-commerce experiences an advantage
• Self-motivated, highly adaptable, and comfortable in a fast-changing and fluid environment
• Excellent oral and written communication, presentation and strong relationship building skills
• Excellent planning and organizational skills
• Good computer literacy

Job Type: Contract
Contract length: 6 months

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person