jobs in Income Insurance Limited

Kerja Sepenuh Masa, Executive, Customer Support di Income Insurance Limited - Maukerja

Executive, Customer Support

Income Insurance Limited

Undisclosed

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Job Description

You will:

  • Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
  • Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
  • Provide feedback proactively to make work processes more efficient or to enhance customer experience
  • Collaborate and support team members in enquiry/complaint handling
  • Prepare reports pertaining to statistics collection and productivity
  • Work on projects and assignments that your supervisor assigns

To join us as a Customer Service Officer, you:

  • have obtained a diploma or degree, relevant insurance certification will be an advantage;
  • have at least 1 year of customer service experience in the insurance or financial industry;
  • are proficient in Microsoft Office;
  • have strong interpersonal and communication skills (including writing);
  • can multitask and prioritize daily workload; and
  • enjoy helping customers and remain composed in the face of challenges.

Peringatan Penting

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