Full Time Game Support Engineer Jobs, Salary up to MYR 9,000 in Agensi Pekerjaan Career Channel Federal Territory - Maukerja

We are looking for an Operations Support Associate to join our ranks of growing game lovers to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists, and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment; there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small- to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.

Key Responsibilities

• Assist in answering customer support requests via our Jira ticketing system
• Follow a planned schedule to monitor and manage live games configuration
• Assist with product smoke testing and pre-production Testing tasks
• Taking ownership of customer issues reported and seeing problems through to resolution
• Provide prompt and accurate feedback to customers
• Assist the QA (Quality Assurance) Team to verify and report bug
• Liaise with the Development Team to ensure game releases run smoothly
• Conduct risk assessment for games in development
• Plan and design fraud tools for high-risk games
• Processes and workflows enhancement as assigned, including documentation
• Rotate 8-hour night shifts or other shifts, as and when required
• Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:

• A diploma or degree in software/computer science/computing/computer engineering/IT or equivalent.
• You have worked at least 1-3 years in an operations or technology support role
• Willingness to learn and stay informed about evolving industry trends and game standards
• You are an avid gamer and passionate about learning more about the industry

Pay: RM4,000.00 - RM9,000.00 per month

Work Location: In person