Kerja Sepenuh Masa Area Operations Manager (F-B - Catering Services), Gaji tinggi MYR 7,000 di A.P. EMCO Executives Johor - Maukerja

Industry: International School Food Catering
Location: Nusajaya, Johor
Employment Type: Full-Time

Salary: RM6,000 – RM7,000

Job Summary

We are seeking a dynamic and hands-on Area Operations Manager to oversee multiple school catering outlets. This role is responsible for driving operational excellence, ensuring food quality and service standards, managing financial performance, and leading on-site teams across 2 to 4 accounts.

The ideal candidate is both strategic and operationally hands-on, capable of improving sales, controlling costs, and delivering exceptional customer experience in a multi-site environment.

Key Responsibilities

Multi-Site Operations Management

• Oversee daily operations across 2–4 catering outlets (school cafés).
• Ensure consistency in food quality, service standards, and hygiene practices.
• Spend 80% of time on-site visits to monitor and support operations.

Leadership & Team Management

• Lead, coach, and develop Café Managers, Kitchen Managers, and site teams.
• Conduct performance reviews and provide regular feedback.
• Resolve operational and people-related issues effectively.
• Drive a positive, high-performance team culture.

Sales & Business Growth

• Drive sales growth target of minimum 5% annually.
• Improve menu offerings, promotions, and customer engagement.
• Support business development and client retention initiatives.

Financial & Cost Control

• Manage and achieve key financial KPIs:
• Labour cost: 25–30%
• Food cost (COGS): 30–45% overall
• Profit margin target: 15–25%
• Review monthly P&L with each outlet and implement improvement plans.
• Approve supplier costs and monitor purchasing efficiency.

Customer & Client Management

• Act as the key liaison with school management and stakeholders.
• Ensure high levels of satisfaction among students, teachers, and staff.
• Handle feedback, complaints, and service recovery professionally.
• Represent the company as a brand ambassador.

Operational Excellence & Compliance

• Ensure all outlets comply with SOPs, food safety, and hygiene standards.
• Conduct monthly kitchen inspections and submit reports within 24 hours.
• Maintain consistency in service delivery and operational procedures.

Staffing & Workforce Planning

• Lead recruitment efforts for outlet staff.
• Ensure proper manpower planning and labour coverage.
• Approve timecards, leave, and attendance records.

Training & Development

• Train and develop staff in food service, customer service, and SOPs.
• Ensure continuous improvement in team capability and performance.

Catering & Events

• Oversee and support catering for school events, including evenings and weekends.
• Ensure smooth execution of special functions and inter-school events.

Requirements

• Minimum Diploma or Degree in Hospitality, F&B, or related field
• Culinary qualification is an added advantage
• Minimum 5 years of experience in F&B or catering operations
• At least 2 years managing multiple outlets / locations
• Experience in school catering or institutional catering is highly preferred
• Strong leadership and team management skills
• Solid understanding of P&L, cost control, and budgeting
• Excellent problem-solving and decision-making ability
• Strong communication and stakeholder management skills
• Good planning and time management skills
• Hands-on and operationally strong
• Able to work in a fast-paced, multi-site environment
• Customer-focused with strong service mindset
• Responsible, proactive, and results-driven

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person