jobs in RIDIK SDN BHD

Kerja Sepenuh Masa L1 - L2 Production Support, Gaji tinggi SGD 6,000 di RIDIK SDN BHD East Region (Singapore) - Maukerja

L1 - L2 Production Support

SGD4,800 - SGD6,000 Sebulan

Changi, East Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Changi East Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

We are seeking an experienced L1 / L2 Support to provide production support for Core Banking applications and ensure smooth operation and implementation of application releases.

Responsibilities

  • Provide L1/L2 production support for 24x7 Core Banking applications.
  • Coordinate and support infrastructure maintenance activities.
  • Manage implementations of new application releases following release management best practices.
  • Collaborate with Peer Application Teams, Infrastructure, Vendors, Security, and Change teams to provide seamless business support.
  • Respond to production issues promptly in accordance with SLA.
  • Enhance existing support processes to maintain/improve service levels and quality.
  • Work with Java J2EE applications, Unix, SQL, and related monitoring tools for L2 support.
  • Learn and apply programming skills and system knowledge to improve operational efficiency.

Requirements

Must-have:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 1–3 years (L1) or minimum 2 years (L2) experience in IT production/application support, preferably in banking/financial services.
  • Basic understanding of core banking and banking operations.
  • Familiarity with ticketing and monitoring tools such as Prometheus, Elasticsearch, and Grafana.
  • Knowledge of Java, Unix commands, SQL, job scheduling, MQ setup, and CI/CD processes (L2).
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication skills and team collaboration.

Nice-to-have:

  • Prior experience with Sunline Core Banking.
  • Knowledge of incident management processes.

Pay: $4,800.00 - $6,000.00 per month

License/Certification:

  • work authorization to work in Singapore (Required)

Work Location: In person

Peringatan Penting

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