The Restaurant Supervisor is responsible for overseeing daily restaurant and kitchen operations to ensure excellent customer service, food quality, hygiene standards, and efficient team performance. The role includes supervising front-of-house and back-of-house staff, monitoring kitchen activities, maintaining cleanliness and safety standards, and supporting overall business operations.
KEY RESPONSIBILITIES
Restaurant Operations
- Supervise daily restaurant activities and ensure smooth operations.
- Monitor customer service standards and handle customer complaints professionally.
- Ensure staff provide friendly, efficient, and high-quality service.
- Assist in opening and closing procedures of the restaurant.
- Monitor dining area cleanliness, ambiance, and presentation.
- Coordinate reservations, seating arrangements, and customer flow.
Kitchen Operations
- Supervise kitchen staff and ensure food preparation follows company standards.
- Monitor food quality, portion control, and presentation before serving.
- Ensure kitchen cleanliness and compliance with food safety and hygiene regulations.
- Check stock levels and coordinate ordering of food supplies and kitchen materials.
- Minimize food wastage and monitor inventory usage.
- Ensure proper storage of ingredients and kitchen equipment maintenance.
- Support chefs and kitchen staff during short of staff and during busy operations when required.
Staff Supervision
- Schedule staff shifts and manage attendance.
- Train new employees on restaurant and kitchen procedures.
- Motivate team members to maintain high performance standards.
- Monitor staff discipline, grooming, and workplace behavior.
- Conduct daily briefings and communicate operational updates.
Health & Safety
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain cleanliness of kitchen equipment, dining areas, and storage rooms.
- Ensure all staff follow food handling and workplace safety procedures.
Administrative Duties
- Prepare daily sales and operational reports.
- Monitor inventory records and stock control.
- Assist management in achieving sales targets and cost control.
- Support implementation of company policies and SOPs.
JOB REQUIREMENTS
- Diploma or certificate in Hospitality, Food & Beverage, or related field preferred.
- Minimum 2–3 years experience in restaurant or kitchen supervision.
- Have experience in Halal management will be added advantage.
- Strong leadership and communication skills.
- Knowledge of food safety and kitchen operations.
- Ability to work under pressure and in shifts, weekends, and public holidays.
- Good problem-solving and organizational skills.
- Cafe closed on every Friday.
Pay: From RM2,000.00 per month
Benefits:
- Free parking
- Meal provided
Work Location: In person