Kerja Sepenuh Masa Application Support Analyst - Engineer - Bangsar South, KL, Gaji tinggi MYR 6,500 di AP GLENN Federal Territory - Maukerja

Application Support Analyst / Engineer | 5 days | Up to MYR6,500 | Bangsar South, KL
Job ID: 20260033 C(A45)AH (MY00968)
Position: Application Support Analyst / Engineer
Salary: MYR4,500 – MYR6,500
Working location: Bangsar South, KL
Working day Mon - Fri
Working hours 9am to 6pm

Role Summary
We are looking for a proactive and technically strong Application Support Engineer to join our team. In this role, you will provide frontline application support while also stepping into deeper L2 troubleshooting when needed. You will play a key role in ensuring system stability, resolving issues efficiently, and continuously improving application performance for our business users.

Key Responsibilities:

• Provide L1 application support including incident logging, triage, and resolution within SLA
• Escalate and handle L2 issues when required, including in-depth troubleshooting
• Diagnose and resolve issues across application, database, and integration layers
• Perform minor bug fixes, enhancements, and support-related coding
• Support APIs, system integrations, and data flows
• Monitor system performance and ensure high availability
• Collaborate with developers, infrastructure teams, and business users
• Maintain documentation, knowledge base, and support procedures
• Support deployments, releases, and change management activities

Requirement

• Minimum 3 years of hands-on experience in application support (L1/L2 environment)
• Diploma or Degree in Computer Science, IT, or a related discipline
• Strong troubleshooting skills with ability to analyse and resolve issues end-to-end
• Experience supporting business users in SLA-driven environments
• Proficiency in VB6, VB.NET, ASP.NET, C#, and .NET Core, with debugging experiences
• Experience with PHP and web technologies
• Solid understanding of APIs and web services (REST, JSON, SOAP, XML)
• Strong SQL skills (SQL Server, PostgreSQL) with reporting tools (SSIS, SSRS, Crystal Reports)
• Familiarity with scripting (PowerShell, VBScript) and version control (GitHub)
• Knowledge of modern frontend frameworks (Vue.js, React, Node.js)
• Experience supporting Shopify / Shopify Plus platforms

Additional remarks
· Will need to be stationed in JB for a month or more as need to work closely with our ecommerce backend up to setup the marketplace platform
· Occasionally travelling to JB and SG HQ for meeting or training or support when required
· Must be able to work on weekend by rostering (standby) & during PH if the outlets are opened as well.

Additional Advantage:

• Experience with OutSystems or other low-code platforms
• Exposure to cloud and container technologies (Azure, Docker, Kubernetes)

Pay: RM4,500.00 - RM6,500.00 per month

Work Location: In person