1. Administration & Documentation
- Record and update all sales and service transactions in the computer system
- Prepare invoices, receipts, quotations, and related documents
- Maintain and update customer records and repair status
- Organize and file company documents properly
- Assist in preparing daily, weekly, and monthly reports
2. Repair Job Coordination
- Register incoming phones for repair and record reported issues
- Update customers on repair progress and completion status
- Coordinate with technicians regarding repair updates
- Ensure repaired devices are properly recorded and returned to customers
3. Stock & Inventory Management
- Manage accessories and spare parts inventory
- Record stock in and stock out transactions
- Assist with monthly stock take
- Report low stock levels to management
4. Customer Service Support
- Attend to walk-in customers and respond to WhatsApp / phone inquiries
- Provide repair pricing and product information
- Handle customer complaints professionally
- Support accessory sales and upselling
5. Online Platform Management (If Required)
- Manage Shopee or other online platform orders
- Print airway bills and arrange shipment
- Reply to online customer inquiries
6. General Duties
- Maintain cleanliness and professionalism at the counter area
- Assist in promotional activities and sales campaigns
- Comply with company SOP and management instructions
- Perform any other duties assigned by management
- Ability to work unsupervised while prioritizing and delivering timely, high-quality work
- Other duties as assigned by leader, supervisor and manager
Job Type: Full-time
Pay: RM2,000.00 - RM4,000.00 per month
Work Location: In person