Kerja Sepenuh Masa Team Lead – Workforce Management WFM - MIS (BPO), Gaji tinggi MYR 8,000 di Mindpec Solutions Federal Territory - Maukerja

We are hiring a Team Lead – WFM / MIS for a leading BPO project in Kuala Lumpur. This role is ideal for candidates with strong experience in workforce management, reporting, and team handling.

Job Details

• Location: Kuala Lumpur (KL)
• Salary: Up to MYR 8,000/month
• Contract: 1 Year
• Joining: Immediate joiners preferred

Key Responsibilities

• Manage WFM functions: Forecasting, Scheduling, Planning, and RTA
• Handle end-to-end MIS reporting and dashboard creation
• Monitor KPIs such as Service Level, SLA, Abandonment Rate
• Analyze data and provide actionable insights for performance improvement
• Lead and manage WFM/MIS team members
• Collaborate with stakeholders and clients for reporting requirements

Requirements

• 4+ years of experience in BPO (WFM/MIS)
• Minimum 1 year of team handling experience
• Strong knowledge of forecasting, scheduling, and reporting
• Experience with tools: Aspect / Blue Pumpkin / eXperience / Avaya CMS
• Advanced Excel skills (dashboards, reporting)
• VBA / SQL / MS Access (added advantage)
• Good communication and stakeholder management skills

For more details, please contact us via email: ************* or WhatsApp +*************

Job Types: Permanent, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Have you worked with BPO company? If yes, please write the names

Experience:

• WFM: 4 years (Preferred)

Work Location: In person