Kerja Sepenuh Masa Customer Service Executive, Gaji tinggi MYR 4,200 di KITSUI Federal Territory - Maukerja

We are seeking a highly responsive and brand-conscious Customer Experience Executive to manage our digital storefronts and social communities. In this role, you will be the primary voice of the brand, transforming inquiries into sales and ensuring every customer interaction whether on TikTok, Shopee, or Facebook, is handled with professionalism and speed.

Key Responsibilities

1. Omni-Channel Response Management

• Instant Engagement: Manage and respond to high volumes of incoming chats and direct messages (DMs) across Shopee, Lazada, TikTok Shop, and WhatsApp.
• Public Comment Moderation: Proactively monitor and reply to comments on social media posts (Facebook, Instagram, TikTok) to maintain a positive brand image and drive product interest.
• Review Management: Respond to customer reviews on e-commerce platforms, addressing feedback and turning neutral/negative experiences into positive outcomes.

2. Conversion & Sales Support

• Inquiry-to-Sale: Provide detailed product consultations to help customers make informed purchasing decisions, effectively closing sales through chat.
• Promotion Knowledge: Stay updated on all ongoing campaigns and flash sales to provide accurate information on vouchers, bundles, and mechanics.

3. Issue Resolution & Logistics

• Problem Solving: Handle inquiries regarding order status, delivery delays, and product usage with a solution-oriented mindset.
• Escalation: Coordinate with the warehouse or marketing teams to resolve complex cases or technical issues efficiently.

4. Community Insights

• Feedback Loop: Document recurring customer pain points or product FAQs to help the team improve service quality and marketing assets.
• Tone Consistency: Maintain a helpful, friendly, and professional "human" voice that aligns with our brand identity.

Requirements

• Experience: 1–2 years in Customer Service, Social Media Moderation, or E-commerce operations.
• Platform Proficiency: Strong familiarity with Seller Center (Shopee/Lazada) and TikTok Shop backend.
• Communication: Exceptional written communication skills with a focus on speed, accuracy, and professional etiquette.
• Language: Fluency in English and Bahasa Malaysia is essential to support our diverse customer base.
• Adaptability: Ability to stay calm and professional during high-traffic periods (e.g., 11.11 or 12.12 sales).

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM4,200.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your Expected Salary?
• What is your Current Salary?
• How long is your Notice Period?

Work Location: In person