Job Title: Supervisor (Full-Time)
Location: Kuching Sentral
Company: Momoyo
Salary: From RM 1700/month
Job Type: Full-time
Job Overview:
Join Momoyo as a Full-Time Service Crew! We’re looking for friendly, energetic individuals to deliver great customer service in a lively, fast-paced environment. No experience? No problem—training is provided!
Daily Operations
- Oversee opening and closing of the shop
- Ensure smooth workflow during peak hours (rush periods)
- Maintain speed and accuracy in order preparation
2. Beverage Quality Control
- Ensure all drinks are prepared according to SOP (recipes, sugar/ice levels, toppings)
- Monitor consistency of taste, presentation, and portion control
- Check freshness of ingredients (tea, milk, pearls, toppings)
3. Staff Supervision & Training
- Lead and supervise baristas/crew members
- Train staff on drink preparation, POS system, and service standards
- Prepare duty roster and manage attendance
- Guide team to meet sales and service targets
4. Customer Service
- Ensure friendly and fast service to all customers
- Handle customer complaints (wrong orders, waiting time, quality issues)
- Maintain a positive and welcoming shop environment
5. Hygiene & Cleanliness
- Ensure strict cleanliness of preparation area, equipment, and store
- Follow food safety and hygiene standards
- Monitor personal hygiene of staff
6. Inventory & Stock Control
- Monitor daily stock (tea leaves, milk, syrup, pearls, cups, lids, etc.)
- Conduct stock count and place orders when needed
- Minimize wastage and control cost
7. Cash Handling & Reporting
- Oversee cashiering and daily sales closing
- Ensure accuracy in cash handling and POS transactions
- Report daily sales and issues to management
8. Equipment Maintenance
- Ensure machines (sealer, shaker, tea brewer) are clean and functioning
- Report any faults or repair needs
Requirements:
- Experience in bubble tea / café / F&B industry preferred
- Leadership and team management skills
- Able to work in fast-paced environment
- Responsible, punctual, and good attitude
- Willing to work shifts, weekends, and public holidays
Benefits:
- Training provided
- Friendly and supportive team
- Opportunities for growth
Apply Now!
- ************* 9675
- *************
Job Type: Full-time
Pay: From RM1,700.00 per month
Work Location: In person