Full Time Department Head - Ready-to-Eat Jobs, Salary up to MYR 2,800 in GCH Retail (Malaysia) Federal Territory - Maukerja

Department: Fresh Foods / RTE
Reports To: Department Manager / Store Manager
Location: Retail Supermarket

Job Purpose

The Team Leader – RTE is responsible for overseeing the daily operations of the Ready-to-Eat department, ensuring high standards of food safety, product quality, availability, and customer service. This role leads, motivates, and develops the RTE team to deliver fresh, appealing products while achieving sales, waste, and margin targets.

Key Responsibilities

Operational Leadership

• Lead day-to-day RTE department operations, ensuring efficient workflow and adherence to company standards.
• Ensure consistent availability of fresh, high-quality RTE products throughout trading hours.
• Monitor production planning to meet customer demand while minimizing waste.

Food Safety & Compliance

• Ensure full compliance with food safety, hygiene, and health & safety regulations at all times.
• Maintain accurate records for temperature checks, cleaning schedules, and food safety documentation.
• Lead by example in safe food handling and allergen control procedures.

Team Leadership & Development

• Supervise, coach, and motivate RTE team members to achieve individual and departmental goals.
• Support recruitment, onboarding, training, and performance management of team members.
• Plan and manage staff rotas to ensure adequate coverage and productivity.

Customer Experience

• Deliver excellent customer service by ensuring attractive product presentation and prompt service.
• Handle customer queries, complaints, and feedback professionally and efficiently.
• Drive a customer-focused culture within the RTE team.

Stock, Sales & Cost Control

• Manage stock levels, ordering, rotation, and date control in line with company procedures.
• Monitor sales performance, waste, and margins, taking corrective action where required.
• Support promotional activity and product launches within the RTE department.

Standards & Merchandising

• Maintain high standards of cleanliness, layout, and visual merchandising in the RTE area.
• Ensure displays are appealing, correctly priced, and compliant with brand and legal standards.

Skills & Experience

Essential

• Previous experience in a retail supermarket or food preparation environment.
• Proven experience leading or supervising a team.
• Strong knowledge of food safety, hygiene, and health & safety practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Desirable

• Experience specifically within RTE, fresh foods, deli, or food-to-go operations.
• Food safety certification (e.g., Level 2 or higher).
• Strong commercial awareness, including waste and margin control.

Personal Attributes

• Proactive, organized, and detail-oriented.
• Confident leader with a hands-on approach.
• Customer-focused with a passion for fresh food quality.
• Flexible to work early mornings, weekends, and public holidays as required.

Pay: Up to RM2,800.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person