- Subang Jaya Selangor Malaysia
Full Time Cloud Support Engineer (IaaS) Jobs, Salary up to MYR 6,500 in G-AsiaPacific Selangor - Maukerja
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Job Description
Responsibilities
Our Cloud Support Engineer role offers you the opportunity to be involved in exciting work in the IT and Cloud industry.
We are looking for individuals with a strong sense of responsibility, always willing to help customers and the team to be problem-solvers!
Responsibilities:
Work directly with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies
(IaaS and PaaS) architects to help reproduce and resolve any issues.
Response to escalated customer service issues.
Actively participating in change and incident management processes and coordinating
several stakeholders.
Coordinate with other teams to complete orders where managed service support is
requested.
Coordinate with other services teams where cloud services & virtualization specific
issues are escalated.
Responsible for general health and maintenance of cloud service offerings.
Responsible for dealing with customers' feedback and enquiries, assisting customers
in collecting and analyzing data.
Requirements:
At least 2 years and above of experience in a Technical Support role resolving tickets
through an IT help desk.
More than 1 year of experience with Azure/ AWS/ Google/ Alibaba cloud platforms
and technologies (IaaS and PaaS) in either production support or school projects is
an added advantage.
Degree in Computer Science, Information Technology or equivalent.
Interest in Cloud Computing.
Willingness to learn, teamwork spirit and problem solving skills.
What we offer:
Attractive and competitive remuneration package: Salary, Bonus and other benefits
(Parking, Medical, Travel etc).
Young, creative and flexible working environment and culture.
Long-term career growth or progression in career life.
Exam Certifications sponsored by the company.
On the job training will be provided.
Pay: RM3,000.00 - RM6,500.00 per month
Benefits:
- Free parking
- Gym membership
- Health insurance
- Professional development
Work Location: In person
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