Job Summary
We are looking for a hands-on System Engineer to support the implementation, maintenance, and support of our endpoint management solution, nPoints. This role involves project delivery, troubleshooting, customer support, documentation, and system optimisation.
Key Responsibilities
- Install, configure, and support nPoints solutions at customer sites.
- Deliver assigned projects within SOW, SLA, and agreed timelines.
- Perform testing, troubleshooting, preventive maintenance, and corrective maintenance.
- Manage incident and service request tickets from start to closure.
- Provide timely updates to customers and internal stakeholders.
- Develop basic scripts to improve efficiency and reduce manual work.
- Prepare and maintain technical documentation, reports, and knowledge base updates.
- Escalate risks, delays, or technical issues when required.
- Support presales or technical discussions when needed.
Requirements
- Diploma or Degree in IT, Computer Science, Computer Engineering, or related field.
- Basic experience in Windows, Linux, networking, virtualization, and scripting.
- Exposure to endpoint management, security solutions, system integration, or SQL/MySQL will be an advantage.
- Good communication skills in English and Bahasa Malaysia.
- Able to handle customers professionally and work independently.
- Responsible, proactive, and able to solve issues with proper escalation.
- Able to manage multiple tasks and deliver work within project timelines and SLA.
Job Type: Full-time
Pay: RM5,000.00 - RM8,000.00 per month
Work Location: In person